Ismail Ahmed
Manchester
Summary
As a motivated and professional individual, I have a strong interest in property and financial services. I take pride in providing a high level of customer service and building long-term relationships with my clients based on trust, communication, and results. I have relevant experience in customer-facing roles in retail and sales, where I have developed strengths in negotiation, problem-solving, and time management — all vital to supporting clients in their important financial and property decisions. I enjoy thriving in fast-paced, target-driven environments and supporting clients with solutions that require different approaches for their individual needs. I am confident in transferring complex information to clients in a simple, clear manner, professionally overcoming objections, and maintaining calm and positivity in high-pressure situations. I want to continue my progression through the property and mortgage sales sector while utilising my interpersonal and organisational skills to facilitate extraordinary client experiences and outcomes.
Overview
1
1
year of professional experience
Work history
Crew Member
Wingstop
Manchester
03.2024
- Followed all safety and security procedures to reduce risks.
- Handled customer complaints in a professional and courteous manner.
- Placed orders into POS systems and handled credit transactions.
- Provided customer feedback to management.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Washed and sanitized plates and utensils for continued use.
- Trained new employees regarding company policies and food preparation procedures.
Sales Associate
Frasers Group
Manchester
07.2023 - 04.2024
- Provided strong customer service by greeting and building relationships with key clients.
- Fostered and maintained relationships with key clients to support loyalty.
- Answered client questions and concerns and escalated larger problems to managers.
- Assisted customers with item returns and payment refunds.
- Processed customer orders and payments accurately and efficiently.
- Answered questions regarding store and merchandise.
- Watched for and recognized security risks and thefts.
- Maintained records related to sales.
- Greeted customers and ascertained what each customer wanted and needed.
Christmas Sales Advisor
Boots UK
Manchester
11.2022 - 12.2022
- Processed and loaded deliveries and back stock onto store shelves.
- Kept shelves neat, clean and organised through visual merchandising.
- Helped guests obtain specialised support for product, service and payment issues.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Scanned products at high tempo and bagged securely for customers to carry.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Operated register to process payments via cash and cards.
- Met schedule using excellent planning and coordination skills.
Education
Diploma - Engineering Diploma
The Manchester College
Manchester 09.2022 - 8 2024
Extended Diploma - Electrical Installation
The Manchester College
Manchester 09.2023 - 4 2024
Electrical Engineering -
University Of Greater Manchester
Greater Manchester 09/2025 -
Skills
- Customer Service Expert
- Clear Communication Expert
- Team Work & Collaboration Expert
- Flexible Schedule Expert
- Customer Engagement Expert
- Problem Solving Expert
- Initiative & Self-Motivation Expert
Languages
Pothwari
Intermediate
English
Native
Timeline
Crew Member
Wingstop
03.2024
Extended Diploma - Electrical Installation
The Manchester College
09.2023 - 4 2024
Sales Associate
Frasers Group
07.2023 - 04.2024
Christmas Sales Advisor
Boots UK
11.2022 - 12.2022
Diploma - Engineering Diploma
The Manchester College
09.2022 - 8 2024
Electrical Engineering -
University Of Greater Manchester
09/2025 -