Ismaeel Naasr
Coventry,England
Summary
Accomplished professional with a strong background in leadership, pressure handling, and customer service. Demonstrated expertise in ensuring customer satisfaction through critical thinking and maintaining confidentiality. Career goal includes leveraging skills to drive organisational success and enhance client experiences. Prepared to learn and support the team.
Overview
1
1
year of professional experience
Work History
Customer service assistant
University Hospital Coventry and Warwickshire
Coventry, West midlands
04.2023 - 09.2023
- Front-line support to the general public, patients and their visitors and hospital staff.
- Providing friendly, efficient customer service to many patients and handling challenging situations.
- Assisted customers with varying questions using knowledge and service expertise.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Commissioning support
North of England Commissioning Support
Coventry, West midlands
05.2023 - 06.2023
- Collaborated with a Regional delivery manager to learn how the North of England Commissioning Support (NECS), worked with the 7 Regions of the NHSE to support the delivery of the national elective recovery programme.
- Analysing the impact of COVID-19 on the staff shortage and the majorly impacted waiting lists for cancer patients.
- Achieved high levels of client satisfaction by producing timely, comprehensive commissioning status reports.
- Entered information into data storage and data retrieval systems for processing.
Retail assistant
Nisa
Coventry, West midlands
06.2024 - 09.2024
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Bachelor of Science - Biomedical Science
Aston University
Birmingham 09.2024 -
A-Levels - Biology
Finham Park School
Coventry 09.2022 - 08.2024
A-Levels - Chemistry
Finham Park School
Coventry 09.2022 - 08.2024
A-Levels - Physics
Finham Park School
Coventry 09.2022 - 08.2024
Skills
- Leadership
- Pressure handling
- Customer service
- Customer satisfaction
- Critical thinking
- Confidentiality
References
References available upon request.
Timeline
Bachelor of Science - Biomedical Science
Aston University
09.2024 -
Retail assistant
Nisa
06.2024 - 09.2024
Commissioning support
North of England Commissioning Support
05.2023 - 06.2023
Customer service assistant
University Hospital Coventry and Warwickshire
04.2023 - 09.2023
A-Levels - Biology
Finham Park School
09.2022 - 08.2024
A-Levels - Chemistry
Finham Park School
09.2022 - 08.2024
A-Levels - Physics
Finham Park School
09.2022 - 08.2024
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