Ismaeel Azam

British Car Auctions (Various Departments)

• Supported the finance team by processing invoices, purchase orders, and payment transactions accurately and timely
• Assisted with reconciliations of bank statements, supplier accounts, and customer ledgers
• Prepared and processed credit notes, refunds, and adjustments in line with company policies
• Maintained financial records and ensured documentation compliance for audit purposes
• Assisted with month-end and year-end closing activities, including journal entries and ledger reviews
• Liaised with internal departments and external suppliers to resolve invoice and payment queries
• Supported VAT return preparations and other regulatory financial reporting requirements
• Contributed to improving financial processes and maintaining internal controls
• Utilised accounting software and ERP systems for data entry and reporting tasks

Cinch & Marshall

• Performed daily and monthly bank reconciliations to ensure accuracy between bank statements and company records
• Investigated and resolved discrepancies, including unidentified transactions and posting errors
• Matched payments and receipts against invoices and accounting records to maintain up-to-date ledgers
• Liaised with parent companies and dealerships to verify and match invoices with payment transactions
• Worked closely with finance and accounts teams to support month-end close activities
• Assisted in preparing reports summarising reconciliation findings for management review
• Maintained detailed and organised reconciliation documentation to support audit requirements
• Identified process improvements to enhance efficiency and accuracy in reconciliation procedures

• Welcomed customers at the entrance and provided friendly, helpful service throughout their visit
• Guided customers to relevant departments and answered product or service-related queries
• Operated tills efficiently, processed transactions accurately, and handled returns and exchanges
• Monitored self-checkout areas, offering assistance and troubleshooting issues as needed
• Maintained a clean and organised front-of-store area, including promotional displays and signage
• Supported queue management during busy periods to ensure smooth customer flow
• Assisted with stock replenishment and front-facing of products in high-traffic areas
• Ensured health & safety and customer service standards were consistently met
• Communicated effectively with team members and other departments to meet customer needs

• Delivered excellent customer service by assisting shoppers with product selection, sizing, and general inquiries
• Processed sales transactions accurately using point-of-sale (POS) systems and handled cash, card, and refunds
• Maintained store cleanliness and organisation, including restocking shelves and arranging visual displays
• Supported the team in meeting daily sales targets and promotional goals
• Assisted with stock deliveries, inventory checks, and backroom organisation
• Resolved customer issues and returns in a professional and efficient manner
• Followed company policies and health & safety procedures at all times
• Worked collaboratively with team members to ensure smooth day-to-day store operations