Isma Fatima Sabar
Bedford, Bedfordshire, United Kingdom,Please Select
Summary
Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Tsys (fraud analyst)
- Answering calls to customer who potentially may have been scammed or have fraud on the account
- Dealing with complaints
- Training members of staff and advising them of new processes and procedures
- Investigating fraud cases
- Refunding customers
- Dealing with customers queries over the phone
- Meeting Daily SLA
Monzo Bank
- Assisting customers who may potentially be getting scammed
- Allowing transactions to go through after investigation
- Advising customers of scams and providing scam awareness
Classroom assistance
St Joseph’s lower school
2014.03 - 2026.07
- Supporting children with special needs
- Working with different ages
Home bargains
2020.09 - 2021.10
- Assisting customers
- Stocking shelves
- Serving customers
- Reaching targets
Eon
2017.10 - 2018.11
- Deprogramming smart meters
- Dealing with customer complaints
- Reaching daily targets
- Answering customer calls
- Assisting customer with energy queries
Date force (call centre)
2017.01 - 2017.10
- Dealing with a variety of travel cards
- Dealing with customers over the phone and via email
- Dealing with complaints
- Customer services
Great Denham Primary Lower School
2016.09 - 2016.12
- Supervising the locker area
- Helping with independent learning tasks
- Supporting children in phonics and maths
- Reading with individual children
Morrison’s
2014.10 - 2015.01
- Serving customers
- Packing and baking cookies and cakes
Education
GCSE -
Biddenham upper school
2011.01 - 2014.01
Childcare level 1 and level 2 - undefined
Bedford college
2014.01 - 2015.01
Level 2 - English
2015.01 - 2016.01
Teaching assistant traineeship - undefined
Custom
Available upon request.
Timeline
Home bargains
2020.09 - 2021.10
Eon
2017.10 - 2018.11
Date force (call centre)
2017.01 - 2017.10
Great Denham Primary Lower School
2016.09 - 2016.12
Level 2 - English
2015.01 - 2016.01
Morrison’s
2014.10 - 2015.01
Classroom assistance
St Joseph’s lower school
2014.03 - 2026.07
Childcare level 1 and level 2 - undefined
Bedford college
2014.01 - 2015.01
GCSE -
Biddenham upper school
2011.01 - 2014.01
Tsys (fraud analyst)
Monzo Bank