Isma Faryad
Nottingham,Nottinghamshire
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
1
1
Certification
Work History
Customer service representative
Domino's Pizza
Nottingham, Nottinghamshire
03.2024 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Managed over 50 customer calls per day.
Education
Master of Science - Biomedical Health
University of Derby
Derby 09.2023 -
Skills
- Communication skills
- Knowledge of MS Office
- Customer Service
- Product knowledge
- Public speaking
- Sales expertise
- Order processing
- Microsoft Office
- Excel proficiency
- Problem solver
Affiliations
- Travelling, Sports, Photography, Reading, Cooking and Hiking
Languages
Urdu
Native
English
Proficient (C2)
Certification
- Certificate of participation on "Contemporary Medicine,Health Technologies and Vaccines for Emergency Public Health Risks", Health Services Academy'2021.
- Certificate of participation on "Health and Hospital Management", OIC Ministerial Standing Committee on Scientific and Technological Cooperation(COMSTECH) and Health Services Academy, Islamabad Pakistan'2022.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer service representative
Domino's Pizza
03.2024 - Current
Master of Science - Biomedical Health
University of Derby
09.2023 -
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