Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Isla McNicoll

Aberdeen,Aberdeen City

Summary

Accomplished dessert chef committed to maintaining faultless quality standards across pastry prep, cookery and presentation. Adept in modern and traditional methods for adaptable recipe creation and execution.

Fast and focused to meet demands of busy restaurants for excellent team productivity. Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings 2 years of fine dining experience.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

dessert chef

dreel tavern
Anstruther, Fife
07.2022 - 09.2023
  • Add correct choice of non-alcoholic drinks, cocktails and wines to served desserts.
  • Reported equipment problems, known safety hazards and unsafe practices to supervisor.
  • Communicated new standards from management to kitchen staff members.
  • Managed all day-to-day operations of kitchen bakery and pastry section.
  • Closely followed recipes, maintaining consistency across baking processes.
  • Checked quality of raw and cooked food products to verify high standards.
  • Trained and mentored junior team members, instilling capability and confidence to deliver excellent results consistent with company standards.
  • Kept all work areas clean and organised for hygiene purposes.
  • Determined best way to present food and created decorative food displays.
  • Operated department equipment with care to prevent damages.
  • Upheld first-class health and safety levels for continued high quality output and compliance with regulations.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
  • Minimised kitchen waste through effective recycling, composting and disposal systems.
  • Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
  • Developed recipes and menus by applying understanding of market demand and culinary trends.
  • Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.

Kitchen Porter

dreel tavern
Anstruther, Fife
04.2021 - 07.2022
  • Worked well in busy kitchen settings, coordinating and partnering with other staff to complete tasks efficiently.
  • Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
  • Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
  • Kept health and hygiene standards high, ensuring washed pots and cutlery were impeccably clean for service.
  • Upheld consistently high standards of cleanliness to conform with food health and hygiene regulations.
  • Verified adequate levels of produce and ingredient supplies, restocking low items to maintain kitchen operations.
  • Organised and cleaned assigned sections meticulously, thoroughly sanitising and cleaning preparation and storage surfaces.
  • Assisted senior kitchen teams with ingredients preparation, enabling readiness for next service.
  • Removed dirty dishes from public and dining areas, maintaining clean restaurant service environments.
  • Ensured kitchen equipment, crockery and utensils were spotlessly clean after shifts, ready for next service.
  • Remained calm under pressure throughout busy shifts, preparing and serving accurate customer orders within target service windows.
  • Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
  • Provided flexible working hours to meet demands of peak restaurant hours, maintaining excellent food service provisions.

waitress/housekeeping

the spindrift bed and breakfast
Anstruther, Fife
06.2019 - 01.2021
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Provided menu and offered recommendations to complement dining experience.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
  • Supervised +trained new housekeeping staff.
  • Upheld COVID-19 cleaning and infection control standards.
  • Actioned customer feedback to improve satisfaction ratings.
  • Evaluated employee performance and developed improvement plans, maximising team efficiency.
  • Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
  • Coached housekeeping staff to effectively plan and deliver on targets.
  • Disposed of rubbish and recycling according to waste management procedures.
  • Enforced waste management and segregation policies during disposal and recycling.

Education

Certificate of Higher Education - drama

Waid Academy
Fife
08.2022 - 07.2023

Certificate of Higher Education - english

Waid Academy
Fife
08.2022 - 07.2023

Certificate of Higher Education - applications of mathematics

Waid Academy
Fife
09.2021 - 07.2022

Certificate of Higher Education - art and design

Waid academy
fife
09.2022 - 07.2023

Skills

  • Excellent time management
  • Pastry product design
  • Exceptional attention to detail
  • Dessert plating techniques
  • Cutting equipment operation
  • Opening and closing duties
  • Food storage knowledge
  • Kitchen sanitation guidelines
  • Sanitation and cleanliness
  • Deadline driven
  • Attention to detail
  • Cleaning materials knowledge
  • Dusting
  • Damage inspection
  • Self-motivated
  • Meticulous cleanliness
  • Restaurant industry expertise
  • Team collaboration
  • Team player
  • Organised and reliable
  • Hospitality expertise
  • Table serving
  • Menu knowledge
  • Efficient under pressure
  • Cleaning requirements

Languages

English
Native

Timeline

Certificate of Higher Education - art and design

Waid academy
09.2022 - 07.2023

Certificate of Higher Education - drama

Waid Academy
08.2022 - 07.2023

Certificate of Higher Education - english

Waid Academy
08.2022 - 07.2023

dessert chef

dreel tavern
07.2022 - 09.2023

Certificate of Higher Education - applications of mathematics

Waid Academy
09.2021 - 07.2022

Kitchen Porter

dreel tavern
04.2021 - 07.2022

waitress/housekeeping

the spindrift bed and breakfast
06.2019 - 01.2021

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Isla McNicoll