ISHWORI GURUNG
Plumstead,Greenwich
Summary
Organised and dependable kitchen supervisor with 5 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Kitchen senior supervisor
PING PONG RESTAURANT
London
05.2021 - 02.2024
- Increased team productivity through effective staff planning, coordination and task delegation.
- Enforced clerical team compliance with industry best practices and internal policies.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Coordinated employee schedules and handled resource management to remove barriers to productivity.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Designed strategic schedules, rotas and workloads to promote productivity.
- Motivated team through providing hands-on practical support to all members of staff on duty.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
Team leader
Kfc
Thamesmead, Greenwich
09.2019 - 05.2021
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Coached team members through new or difficult workflows.
- Controlled resources by department or project and tracked use in [Software].
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led and managed administrative staff to maintain smooth daily operations.
- Fostered positive employee relationships through communication, training and coaching.
Chef
ping pong restaurant
London
01.2018 - 08.2019
- Cleaned and serviced kitchen appliances, maintaining good working order of grills, stoves and ovens.
- Set kitchen standards governing cooking procedures, garnishes and food presentation.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
Education
NVQ Level 2 - english
Greenwich Community College
London /2018 - /2020
Skills
- Inventory oversight
- Data entry
- Complaint resolution
- Target-driven
- Human resources best practices
- Motivational leadership style
- Customer service
- Business administration
- Operations management
- Financial management
- Data management
- Issue resolution
- Team supervision
- Leadership
Languages
English
Fluent
Hindi
Beginner
Nepali
Native
Timeline
Kitchen senior supervisor
PING PONG RESTAURANT
05.2021 - 02.2024
Team leader
Kfc
09.2019 - 05.2021
Chef
ping pong restaurant
01.2018 - 08.2019
NVQ Level 2 - english
Greenwich Community College
/2018 - /2020
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