Ishtiaque Khan
Coventry,West Midlands
Summary
Customer service expert with 15+ years in banking, transport, and customer-facing roles, known for building strong relationships and resolving inquiries efficiently. Excelled at HSBC by exceeding performance targets and maintaining compliance with regulatory standards. Currently providing specialist transport services for Coventry City Council, ensuring safety and reliability. Holds a BA (Hons) in Global Business Management, enhancing skills in CRM, business operations, and problem-solving.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Self-Employed Passenger Transport Driver
Coventry Council
Coventry, West Midlands
2015.03 - Current
- Caring and reliable transport professional with experience supporting SEND pupils and delivering safe, daily transport services for children and young people.
- Skilled in prioritising passenger safety, wellbeing, comfort, and individual needs while maintaining a calm and supportive environment.
- Experienced in building positive relationships with children, parents, carers, schools, and council staff.
- Committed to safeguarding, effective communication, punctuality, and delivering a high-quality service.
Customer Service Rep
HSBC PLC
Coventry, West Midlands
2010.06 - 2015.02
- Processed customer requests, account updates, and data maintenance while maintaining accuracy and service standards.
- Managed data entry across multiple systems with quality checks to ensure data integrity.
- Achieved operational targets for productivity, efficiency, and turnaround times.
- Supported process improvements, waste reduction, and Six Sigma initiatives to enhance performance.
- Delivered training and supported colleagues to promote best practice and continuous improvement.
Education
Bachelor of Arts - Global Business Management
University of Suffolk
Ipswich 2020.10 - 2024.06
Skills
- Customer Service Excellence
- Customer Relationship Management (CRM)
- Complaint Resolution
- Excellent Communication Skills
- Active Listening
- Problem Solving
- Relationship Building
- Microsoft Office (Word, Excel & Outlook)
- Data Entry & Record Management
- Time Management & Organisation
- Team Collaboration
- Attention to Detail
Certification
- CompTIA A+ Certified 2025.
- CQI Six Sigma Accreditation.
Courses with Netcom Training Ltd
- Network Infrastructure Cloud Services Technician Certified 2025.
Timeline
Bachelor of Arts - Global Business Management
University of Suffolk
2020.10 - 2024.06
Self-Employed Passenger Transport Driver
Coventry Council
2015.03 - Current
Customer Service Rep
HSBC PLC
2010.06 - 2015.02