Ishrat Jahan Joya
Enfield
Summary
A highly motivated and detail-oriented individual with a strong academic background and excellent bilingual communication skills (Bengali and English). Proven ability to apply problem-solving, teamwork, and adaptability in professional settings. Committed to continuous learning and contributing positively to organisational success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Crew Member
Wingstop Restaurant
Enfield
04.2024 - 11.2024
- Delivered excellent customer service, fostering positive guest experiences
- Operated kitchen equipment and prepared food according to company standards
- Managed cash and card transactions accurately, ensuring customer satisfaction
- Maintained a clean and organised work environment through teamwork
- Efficiently resolved customer complaints to uphold satisfaction levels
- Adhered to health and safety regulations to ensure a safe workplace
- Operated cash register to take payments and process orders.
- Addressed questions, concerns and complaints of customers.
- Prepared and packaged orders with precise presentation skills.
- Maintained clean and sanitary food preparation areas and equipment.
- Attended to customers with friendly and accurate service.
- Shared product knowledge to answer customer questions and make suggestions.
- Warmly greeted customers and proactively reduced wait times.
- Established professional relationships with peers to enhance productivity and teamwork.
- Flexibly took on various roles to support workflow.
- Acted as team player by helping colleagues finish their tasks.
- Prepared food and beverages within target timeframes.
- Collaborated and offered support with extra tasks to meet team goals.
- Prepared products following restaurant portion and presentation standards.
- Trained in food safety and hygiene practices.
- Followed optimum procedures and daily checklists to keep establishment in compliance with health and safety codes.
First Aid Volunteer
Bangladesh Red Crescent Society
Dhaka
08.2021 - 11.2021
- Delivered first aid services during community events and emergencies
- Supported the healthcare team to ensure attendees' safety and well-being
- Participated in training programs to enhance first aid expertise
Education
GCSEs - Science
Viqarunnisa Noon School & College
Bangladesh 12.2022 - 02.2024
Secondary School Certificate (SSC) - Science
Viqarunnisa Noon School & College
01.2020 - 11.2022
Skills
Proficient in Microsoft Office Suite (Excel, Word)undefined
Personal Information
- Blood Group: B+ve
- Date of birth: 09/11/05
- Nationality: Bangladeshi
- Driving licence: Provisional UK
- Marital status: Married
Have Right to work in the UK?
Yes
Timeline
Crew Member
Wingstop Restaurant
04.2024 - 11.2024
GCSEs - Science
Viqarunnisa Noon School & College
12.2022 - 02.2024
First Aid Volunteer
Bangladesh Red Crescent Society
08.2021 - 11.2021
Secondary School Certificate (SSC) - Science
Viqarunnisa Noon School & College
01.2020 - 11.2022
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