Ishraat Azad

Worked in a global professional services firm providing a range of retirement solutions to clients.

• Client Relationship Management: Learned to communicated complex pension information clearly to clients, how to manage client expectations, and how to resolve client issues effectively.
• Scheme Secretarial: Liaised with external 3rd parties and trustees to complete actions and prepare for quarterly trustee meetings.
• Pension Scheme Administration: How to administer defined benefit (DB) pension scheme, including member record managements, benefit calculations and annual reporting.
• Risk management: How to identify and manage risks associsted with the scheme.
• Project consultancy: Managing various projects and ensuring they are on the correct timeline.

Working alongside global companies including EY, PwC, Vodafone, HSBC, CGI, Capgemini, M&S and many others!

• Getting involved in conversations, discussions and actively contributing to the webinars and workshops delivered by the company leaders on Excel, Microsoft word and other apps.
• Learning how to network, building confidence in the workplace and having an overall better understanding on the working world.
• Developing my commercial awareness and being exposed to new and innovative technologies such as AI, robotics and IoT.
• Understanding how technology is going to impact the future of work and the rapidly evolving GIG economy.

A family-owned business where I worked in a fast-paced environment as a cashier.

• I dealt with the till and attended to customer needs such as cleaning tables and serving food.
• I learned key skills in communication by answering the phone and taking face-to-face orders.
• Communicated and solved any concerns customers had.