Ishmel Thompson
London,Surrey
Summary
I have experience in working in Finance and HR at British Home and Hospitals for Incurables. I Organised Administrative Assistant with knack for streamlining office operations and enhancing productivity. Demonstrates strong communication skills and excels in managing schedules, coordinating meetings, and handling correspondence. Brings a proactive approach to problem-solving, ensuring smooth daily operations and contributing to team success. Skilled in utilising office software and maintaining meticulous records, fostering an organised work environment.
I am currently attending St. Joseph's College in Upper Norwood, Croydon. I studied Business Administration from September 2025 to June 2026, and plan to study IT and Creative Digital Media Production in my last year of sixth form.
Overview
1
1
year of professional experience
Work History
Administrative Assistant
British Home and Hospital for Incurables
London, Surrey
11.2025 - Current
- Managed incoming calls and emails to ensure prompt responses and efficient routing of queries to appropriate departments.
- Maintained comprehensive filing systems, ensuring efficient retrieval of documents across digital and paper formats.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Met schedule using excellent planning and coordination skills.
- Prepared range of written communications, documents and reports.
- Managed telephone communications to provide information to callers, and record messages.
- Executed photocopying, updated files, and faxed communications to ensure efficient information flow for staff.
- Facilitated collaboration among finance, and HR colleagues.
- Collaborated with team members to achieve target results.
- Integrated new employees into the software programme to enhance operational efficiency.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
Education
GCSEs - Business Administration
St. Joseph's College - Croydon
London, ENG 2025 - Current
Skills
- Communication coordination
- Information retrieval
- Problem analysis
- Team collaboration
- Document management
- Employee onboarding
- Schedule management
- Customer service
- Microsoft Office
- Report preparation
- Administrative skills
- Organisational skills
- Attention to Detail
- Flexibility in task handling
- Email handling efficiency
- Scheduling
- Records maintenance
- Records management
- Patience and diplomacy
- Calendar management
- Decision-Making confidence
Languages
English
Upper Intermediate
B2
Jamaican Patois
Elementary
A2
Interests
- I like to play and watch football as a hobbie
- I support Arsenal Football Club
- I do karate every Wednesday or Saturday
- I love being around friends and family
- Reading
- Cars
- I also love video games and playing on my PS5
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of working in HR.
- Improved employee reviews by successfully handling customer complaints and implementing monthly staff training.
- Know what it is like to work in an office.
Timeline
Administrative Assistant
British Home and Hospital for Incurables
11.2025 - Current
GCSEs - Business Administration
St. Joseph's College - Croydon
2025 - Current