Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
References
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ISHMAEL MUSAH

Glasgow

Summary

Experienced professional with in-depth knowledge of stock management, inventory monitoring systems, and quality assurance practices. Possesses strong capabilities in picking and packing tasks, order fulfillment, and team leadership. Proficient in maintaining safety standards, managing customer interactions, and delivering clear, timely communication. Well-versed in using warehouse management software and CCTV systems to improve workflow efficiency. Dedicated to ethical practices and ensuring workplace safety through effective risk evaluation and decision-making under pressure. Aiming to grow within the logistics industry by applying expertise in metal detection procedures and vehicle inspection methods to support organizational objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Warehouse Officer

LYF INVESTMENTS CO. LTD
06.2023 - 02.2025
  • Supervised loading and unloading of goods to minimize damage during transit.
  • Improved stock control systems for improved efficiency.
  • Prepared detailed reports on warehouse operations to inform management decisions.
  • Conducted regular safety audits, ensured compliance with health and safety regulations.
  • Involved in regular stocktakes to ensure accurate inventory control.
  • Loaded trucks carefully with packed orders, reducing potential damage during transport.
  • Applied labels to packaged goods, increasing accuracy during shipping process.
  • Recorded package information accurately, facilitated smooth logistics processes.
  • Ensured correct storage of packed goods according to established guidelines.
  • Kept workplace tidy, contributed to a productive atmosphere in the warehouse.
  • Checked goods for defects before packing, ensuring high quality control standards.
  • Checked products against invoices for accuracy before shipment.
  • Assisted in physical inventories to reduce discrepancies.
  • Reduced product damage, packed goods securely for transportation.
  • Identified discrepancies in stock levels to maintain accurate inventory.
  • Upgraded security measures within the warehouse premises; reduced incidents of theft.
  • Ensured smooth warehouse operations by maintaining and updating inventory records.
  • Handled customer queries regarding deliveries in a professional manner, improved client relationship.
  • Trained new team members on warehouse procedures, improved overall productivity.

Central Filling Office

Ghana Revenue Authority
08.2020 - 04.2023
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Streamlined processes through efficient record keeping.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Enhanced communication channels through regular updates on company policies and promotions.
  • Increased sales through proactive selling techniques.
  • Revamped sales strategy to drive revenue uptick.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Optimised sales approach with focus on relationship building.
  • Boosted sales with effective product demonstrations and presentations.
  • Achieved monthly sales and performance KPIs for improved team success.
  • Built strong relationships with clients, fostering trust and repeat business.
  • Provided technical support to customers, facilitating user-friendly experiences.

Education

Master of Science - Info Tech With Data Analytics

University of The West of Scotland

Bachelor of Science - Computer Science

Kwame Nkrumah University Of Science And Technology
Kumasi - Ghana
06-2024

Senior Secondary Secondary Certificate - Visual Arts

St. Thomas Aquinas Senior High School
Accra - Ghana
06-2019

Skills

  • Stock Taking
  • Public area safety checks
  • Pick and pack proficiency
  • Inventory tracking systems expertise
  • Invoicing and Delivery
  • Loading and dispatch
  • Order processing
  • Staff supervision
  • Quality Control
  • Understanding customer needs
  • Warehouse safety
  • Sales reporting
  • Warehouse database software
  • Stock control
  • Package preparation
  • Safety compliance
  • Customer relations
  • Metal detector usage
  • Self-Defence training
  • Risk assessment capability
  • Decision-Making under stress
  • Alertness and awareness
  • Baggage inspection techniques
  • Ethical conduct upholding
  • Personal protection protocols
  • Intercom systems use
  • Vehicle inspection techniques
  • Responsive communication
  • Safety protocols adherence
  • Microsoft office mastery

Accomplishments

  • 2019 Best Badminton Player

Affiliations

  • Reading
  • Football
  • Gym Exercise
  • Music
  • Cycling
  • Walk

Certification

  • Bachelor's Degree Certificate
  • Senior Secondary School Certificate

Languages

English

Timeline

Warehouse Officer

LYF INVESTMENTS CO. LTD
06.2023 - 02.2025

Central Filling Office

Ghana Revenue Authority
08.2020 - 04.2023

Master of Science - Info Tech With Data Analytics

University of The West of Scotland

Bachelor of Science - Computer Science

Kwame Nkrumah University Of Science And Technology

Senior Secondary Secondary Certificate - Visual Arts

St. Thomas Aquinas Senior High School

References

References available upon request.

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Education

Current

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ISHMAEL MUSAH