ISHMAEL MUSAH
Glasgo,Paisley
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.Hard-working at A.S. BARUS COMPANY LTD with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Data Entry and Customer Service
Quality Logistics Limited.
Tema, Ghana
07.2019 - 12.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Improved efficiency and productivity by acquiring new skills.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- With keen attention to detail, eliminated errors in data transcription.
- Supported administrative staff in daily office operations, easing their workload significantly,.
- Demonstrated attention to detail whilst performing routine clerical duties like filing, photocopying and faxing,.
- Utilised advanced Excel skills to create effective spreadsheets for data recording.
- Ensured timely completion of tasks by prioritising workload effectively.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
- Assisted customers in making informed decisions by providing detailed product information.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Offered technical support, leading to enhanced user experience.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
Education
Master of Science - Info Tech With Data Analytics
University of The West of Scotland
Paisley, Renfrewshire 05.2025 -
Bachelor of Science - Faculty of Physical And Computer Sciences
Kwame Nkrumah University Of Science And Technology
Kumasi, Ghana 08.2020 - 06.2024
Senior High Secondary Certificate - Visual Arts
ST. Thomas Aquinas Snr. High School
Accra, Ghana 09.2017 - 06.2019
Skills
- Team building
- Communication skills
- Strategic planning
- Numeric data entry
- Customer Service
- Invoice processing
- Data Entry
- Order processing
- Data analysis
- Administrative support
- Filing and archive management
- Electronic filing
- Written and verbal communication
- Courtesy etiquette
- Cash handling
- Microsoft Office
- Problem-solving
- Calm under pressure
- Public speaking
- Leadership
Affiliations
- Reading
- Football
- Gym Exercise
- Music
- Cycling
- Typing
Certification
- Bachelor's Degree Certificate
- Senior Secondary School Certificate
Languages
English
Beginner
Timeline
Master of Science - Info Tech With Data Analytics
University of The West of Scotland
05.2025 -
Bachelor of Science - Faculty of Physical And Computer Sciences
Kwame Nkrumah University Of Science And Technology
08.2020 - 06.2024
Data Entry and Customer Service
Quality Logistics Limited.
07.2019 - 12.2020
Senior High Secondary Certificate - Visual Arts
ST. Thomas Aquinas Snr. High School
09.2017 - 06.2019
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