Ishitta Arora
Summary
Passionate and customer-focused professional with experience in luxury hospitality and brand representation. Adept at delivering exceptional client experiences and managing dynamic service environments. Currently pursuing a degree in Human Resource and Business Management, with a strong foundation in communication, leadership, and problem-solving.
Overview
7
7
years of professional experience
Work history
Student representative
Manchester Metropolitan University
Manchester , United Kingdom
2025.02 - Current
- Acted as a liaison between students and faculty to enhance the academic experience.
- Facilitated student feedback to drive continuous improvement.
- Organized social and academic events, fostering a strong student community.
Host
Malmaison
Manchester
2024.01 - 2025.04
- Delivered exceptional guest experiences in a luxury hospitality environment.
- Managed high-volume reservations and facilitated seamless guest services.
- Resolved guest inquiries and concerns promptly, ensuring customer satisfaction.
- Collaborated effectively with kitchen and service teams for operational excellence.
Thrift store
Self
New Delhi , India
2020.01 - 2020.06
- Managed end-to-end operations, including branding, customer engagement, and logistics.
- Built a strong online presence through effective social media marketing.
- Delivered excellent customer service, ensuring satisfaction and brand loyalty.
Voluntary teaching assistant
Seva Bharti Non governmental organisation
New Delhi , India
2019.03 - 2019.07
- Provided educational support to children with special needs.
- Created inclusive learning environments and facilitated engaging activities.
Psychology Internship
Fortis Hospital
New delhi , India
2018.06 - 2018.07
- Assisted clinical psychologists in therapeutic sessions.
- Developed an understanding of psychological assessments and patient care.
Education
Bachelor of Business Administration - Human resource and business management
Manchester Metropolitan University
Manchester 09/2023 -
Certificate of Higher Education - Humanities and arts
Gd Goenka Public School
Vasant Kunj , New DelhiBachelor of Business Administration - Human resource and business management
International business school
Budapest , Hungary 09/2021 - 12/2022
Skills
- Brand building
- Client Relations
- Brand Representation
- Communication & Problem Solving
- Leadership & Team Collaboration
Timeline
Student representative
Manchester Metropolitan University
2025.02 - Current
Host
Malmaison
2024.01 - 2025.04
Thrift store
Self
2020.01 - 2020.06
Voluntary teaching assistant
Seva Bharti Non governmental organisation
2019.03 - 2019.07
Psychology Internship
Fortis Hospital
2018.06 - 2018.07
Bachelor of Business Administration - Human resource and business management
Manchester Metropolitan University
09/2023 -
Certificate of Higher Education - Humanities and arts
Gd Goenka Public School
Bachelor of Business Administration - Human resource and business management
International business school
09/2021 - 12/2022