Ishita Malhotra
Brighton,United Kingdom
Summary
Results-driven Team Leader, Sales Operations with knack for streamlining sales processes and boosting team performance. Known for fostering collaborative environments and driving initiatives that result in significant revenue growth. Excel at developing strategic plans and mentoring team members to reach their full potential.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Sales merchandiser
Zia Distributor Limited
London
2025.02 - Current
- Actively sought feedback from customers, used insights to improve merchandising efforts..
- Liaised closely with suppliers; maintained good working relationships for smooth business operations.
- Enhanced store appearance with strategic product placements according to planograms.
- Facilitated communication between the head office and retail outlets; ensured consistent understanding of company policies across all parties involved.
- Resolved any issues regarding product pricing or placement promptly, improved customer satisfaction levels in-store.
- Implemented promotional displays, significantly improved product visibility in stores.
- Trained retail staff about products to increase their knowledge and boost sales efforts.
- Negotiated excellent shelf spaces for products to maximise exposure and potential sales growth.
- Established successful relationships with store management to address order issues or customer complaints.
- Collaborated with the sales team, developed strategies that drove increase in overall revenue.
- Checked stock rotation frequently, reduced instances of outdated products on shelves.
- Analysed sales figures, implemented strategies to improve underperforming areas.
- Coordinated in-store displays according to promotional plans outlined by vendors.
Sales team leader
Gowing Law Solicitors
London
2024.08 - 2025.01
- Initiated cross-departmental collaborations for comprehensive business growth.
- Implemented effective sales techniques leading to better conversion rates.
- Fostered a positive working environment through clear communication and support.
- Delegated tasks effectively, ensuring smooth operation of the team.
- Analysed market trends to adjust our sales approach accordingly.
- Improved team morale by implementing weekly meetings and goal-setting sessions.
- Identified potential markets, expanding business opportunities for the company.
- Coordinated sales strategies with marketing department for cohesive brand message.
- Monitored sales performance, reporting on conversion and churn rates to identify areas of improvement.
- Coordinated team-building activities to establish team morale and drive attainment.
- Ensured ongoing success of sales and marketing campaigns through targeted evaluation and strategy updates.
- Used multi-source data to determine sales and delivery terms for products and services.
Sales assistant
South Place Hotel
London
2021.11 - 2024.07
- Utilised excellent communication skills to provide detailed product information.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Collaborated effectively with team members to meet sales targets.
- Built strong relationships with regular customers for repeat business.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained knowledge of products and features to provide recommendations to customers.
- Collaborated with sales managers to meet target quotas.
Education
Msc International Business Management -
University of Westminster
London 2021.09 - 2022.08
Masters of Commerce -
Panjab University
India 2018.04 - 2020.03
Bachelors of Commerce -
MCM DAV College
India 2014.04 - 2017.03
Skills
- Team supervision
- Client relationship
- Cross-departmental collaboration
- Market research
- Staff training
- Problem solving
- Resource allocation
- Influential communication
- Technical proficiency
- Ethical conduct
- Leadership in diverse environments
- KPI tracking
Timeline
Sales merchandiser
Zia Distributor Limited
2025.02 - Current
Sales team leader
Gowing Law Solicitors
2024.08 - 2025.01
Sales assistant
South Place Hotel
2021.11 - 2024.07
Msc International Business Management -
University of Westminster
2021.09 - 2022.08
Masters of Commerce -
Panjab University
2018.04 - 2020.03
Bachelors of Commerce -
MCM DAV College
2014.04 - 2017.03