Ishanya Tavildar
Leicester
Summary
Emerging legal professional motivated to apply legal education to hands-on legal support with expertise in drafting legal documents and correspondence. Pragmatic communicator with superior problem-solving. Responsible and dedicated team member with experience in customer service possessing multi-tasking and excellent organizational skills. Also an empathetic support worker with experience supporting autistic young people and adults with varied needs in residential home offering structure and support through safe nurturing setting for meeting service-user needs.
Overview
6
6
years of professional experience
Work History
Support Worker
Accomplish Group
09.2023 - Current
- Enhanced the quality of care for individuals by providing personalized support and assistance with daily living activities.
- Established trusting relationships with individuals through empathetic communication and active listening.
- Maintained detailed records of individual's progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among individuals through skill-building exercises and goal-setting initiatives.
- Facilitated community integration for individuals by organizing social outings, recreational activities, and educational opportunities.
- Assisted individuals with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to appointments, shopping venues and entertainment events according to determined schedule.
- Documented progress and activities in accordance with agency policies and procedures.
- Participated in professional development and training opportunities to enhance clinical skills.
Customer Service Assistant
Compass Group UK&I, De Montfort University
09.2022 - 08.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Recommended products based on solid understanding of individual customer needs and preferences.
Facilities Assistant
University Of Leicester/ Nixon Court Accomodation
07.2022 - 09.2022
- Enhanced facility efficiency by conducting regular maintenance checks and identifying areas for improvement.
- Maintained a safe and clean work environment, ensuring compliance with health and safety regulations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety.
- Restocked, refreshed and sanitized accommodation facilities.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Correctly used color-coded equipment
- Adhered to health and safety regulations to maintain safe environment for customers
Legal Assistant
Advocate Ranjit Chandrakant Jagtap
07.2019 - 06.2020
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Submitted forms and applications for ongoing cases, supporting case progression.
- Reviewed legal documents and flagged errors for correction.
- Drafted and submitted legal documents to senior staff for review and approval.
- Resolved file related queries via telephone and in-person communication.
- Upheld data quality standards with precise record-keeping and bound deeds and documents and stored in orderly systems to maintain thorough records.
- Met practice, form and legal standards for compliant case management.
- Updated client files in case management systems for accurate, current records.
Legal Intern
Advocate Kishor Patil
11.2017 - 04.2018
- Shadowed experienced lawyers during client meetings, gaining valuable insight into attorney-client relationships and effective communication techniques.
- Attended court hearings, developing a deeper understanding of trial procedures and advocacy strategies.
- Managed case files efficiently, ensuring easy accessibility for attorneys when needed.
- Participated in client consultations, helping to address their concerns and provide valuable information regarding their cases.
- Organized discovery materials for efficient review by attorneys, saving time and resources during case preparation.
- Proofread legal documents before submission to courts or opposing counsel; reducing errors that could potentially harm our client's interests.
- Researched statutes, decisions, legal articles, and codes.
- Contacted clients to schedule appointments and discuss progress of cases.
- Sorted legal documents, filing and case materials in clear, orderly systems.
- Reviewed legal information and proofed documentation for errors.
Education
Master of Laws - International Law
University of Leicester
Leicester, United Kingdom07.2023
Bachelor of Laws - Law
Savitribai Phule Pune University
Pune, India06.2019
Skills
- Excellent communication skills
- Good Listening skills
- Great problem-solving skills
- Patience and emotional resilience
- Perseverance
- Analytical skills
- Adaptability and flexibility
- Empathy and understanding
- Organizational skills
Volunteering
Diwali Day Volunteer
- Assisting in the delivery of interactive teacher-led Diwali themed activities
- Distributing craft papers and stationery to children
- Guiding the children with art and craft
Library Champion
- Testing various study tools to improve accessibility for students
- Providing and using feedback to investigate the effectiveness and impact of teaching research skills
Languages
Marathi
Native language
Hindi
Proficient
C2
English
Proficient
C2
Timeline
Support Worker
Accomplish Group
09.2023 - Current
Customer Service Assistant
Compass Group UK&I, De Montfort University
09.2022 - 08.2023
Facilities Assistant
University Of Leicester/ Nixon Court Accomodation
07.2022 - 09.2022
Legal Assistant
Advocate Ranjit Chandrakant Jagtap
07.2019 - 06.2020
Legal Intern
Advocate Kishor Patil
11.2017 - 04.2018
Master of Laws - International Law
University of Leicester
Bachelor of Laws - Law
Savitribai Phule Pune University
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