Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Certification
Timeline
Generic
Ishan Juneja

Ishan Juneja

London,United Kingdom

Summary

Programme Manager skilled in developing and delivering innovative solutions tailored to key business objectives. Client-focused with excellent relationship-building skills for constructive negotiations and communications. Confident team player, enabling programme success through multidisciplinary team coordination, with experience in blueprinting, agile deployment, and contact centre optimisation.

Overview

2
2
years of professional experience
4
4

Certifications

Work history

Assistant Manager

Genpact
London
09.2022 - 12.2023
  • Led pivotal service platform engagement in a major technology implementation for a leading bottling company, focusing on knowledge management IT solutions for enhanced issue resolution, cost reduction, and operational efficiency. Contributed to reallocating over 1 million hours for strategic growth activities
  • Contributed to a commercial and supply chain blueprinting project for the same bottler, evaluating CF & SCF functions to identify challenges and develop a transformation roadmap
  • Contributed to the PMO team for a leading U.S.-based global retailer, focusing on optimizing the customer contact centre through Workforce Management (WFM), Reporting & Analytics, and Generative AI
  • WFM: Streamlined contact centre operations by creating schedules, working hours, and shift timings, significantly improving key performance indicators (KPIs) in e-Commerce and Brick & Mortar businesses
  • Generative AI: Led the proposal of four generative AI solutions, internally and through partnerships, by defining industry-specific use cases, assisting in personalized demos, and facilitating discussions with key partners
  • Served in the Transformation Management Office of a global consumer goods business. Tasked with expediting the implementation of Agile methodologies and product management worldwide within their IT & Data business

Business Analyst

Genpact
London
07.2021 - 09.2021
  • Initiated the development of a project targeting enhanced internal communications between two internal businesses at Genpact
  • Spearheaded the creation of a comprehensive playbook outlining the initiative's significance, implementation guidelines, and a communication strategy specifying the rollout timeline and target audience

Student Consultant

Enactus Warwick Consulting
Coventry
10.2021 - 03.2022
  • Worked as part of a team of student consultants, providing consulting services to software and e-commerce company, Buengo
  • Conducted in-depth market research into the student market at The University of Warwick, and presented our detailed findings to the client, recommending how best to penetrate the market
  • Received award for “best delivery” at the Enactus Warwick Consulting's Client Based Advisory Board (CBABs) event

Market Consultant Intern

SOPRESS
Paris
06.2017 - 07.2017
  • Conducted detailed research into the online sports market in India, and worked alongside senior executives to discuss potential expansion strategies for the company's sports division based on an opportunity cost report that was created

Education

Bachelor of Science - Management

Warwick Business School
Coventry

International Baccalaureate Diploma -

Shri Ram School
New Delhi, India
08.2017 - 07.2019

Skills

  • Programme Management
  • Project Planning and Development
  • Agile Deployment
  • Microsoft Office Suite
  • Contact Centre Optimisation
  • Strategic Thinking

Additional Information

  • Equitation - 2 Silver & 1 Bronze Medal at the Junior National Equestrian Championships, India)
  • Football - Part of high school team
  • Scuba Diving - PADI Advanced Open Water Certification

Languages

English
Native
French
Fluent
Spanish
Intermediate (B1)
Hindi
Upper intermediate

Certification

  • NextGen Business Advisory Skills Bootcamp, Korn Ferry - 2023
  • Integrated Marketing Communications: Advertising, Public Relations, Digital Marketing and more, IE Business School (Coursera) - 2021
  • Entrepreneurship in Emerging Economies, Harvard University (edX) - 2021
  • Curso Intensivo de Español, Don Quixote Institute - 2018
  • DELF B2, Alliance Francaise - 2018

Timeline

Assistant Manager

Genpact
09.2022 - 12.2023

Student Consultant

Enactus Warwick Consulting
10.2021 - 03.2022

Business Analyst

Genpact
07.2021 - 09.2021

International Baccalaureate Diploma -

Shri Ram School
08.2017 - 07.2019

Market Consultant Intern

SOPRESS
06.2017 - 07.2017

Bachelor of Science - Management

Warwick Business School

Similar Profiles

Create profile
Ishan Juneja