Summary
Overview
Work History
Education
Skills
Interests & Hobbies
Languages
Timeline
Generic
Ishaal Irfan-Malik

Ishaal Irfan-Malik

Bradford

Summary

Quick learner with academic abilities and technical knowledge to succeed in different roles. Ready to expand horizons with additional knowledge and abilities gained from training and experience. Always ready to help others and use abilities to support team goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Student Ambassador

University of Bradford
01.2023 - Current
  • Adhered to student ambassadors' commitment contract by attending initial training, monthly planning meetings and maintaining regular contact with international office staff.
  • Shared interesting personal experiences about accommodation, academics and student life to influence prospective students' enrollment decisions.
  • Prepared thoroughly before events to professionally deliver presentations.
  • Developed in-depth knowledge of university resources and services and promoted to prospective students.
  • Offered outstanding customer service to create positive experiences for students and encourage enrollment.
  • Assisted in delivery of virtual open days, webinars and other online events to reach prospective students unable to attend on-campus events.
  • Promoted university at key events by delivering advice and guidance to prospective applicants and parents.

Cafe Assistant

The Leisure Box
10.2021 - 06.2023
  • Proactively communicated daily specials and promotions to customers while taking orders.
  • Facilitated enjoyable customer experience by providing friendly, attentive and proactive customer service.
  • Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
  • Maintained hygiene café environment by cleaning tables, chairs and public areas after use.
  • Flexibly shifted tasks in response to changing service demands.
  • Neatly placed and arranged kitchen utensils, dishes and equipment into designated places after cleaning or use.
  • Followed all rules and regulations related to safe food handling, preparation and storage.
  • Helped kitchen team prioritize and complete high-volume orders in busy restaurant environment.
  • Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
  • Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.

Receptionist

The Leisure Box
10.2021 - 07.2022
  • Maintained clean and orderly reception area to impress and welcome visitors.
  • Delivered polite, professional customer service to enhance business reputation through positive first impressions.
  • Captured and processed client information, entering data into online systems for wider company use.
  • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
  • Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
  • Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.

Retail Shop Assistant

Age UK
08.2021 - 01.2022
  • Liaised with managers before shifts to determine daily tasks and priorities.
  • Assisted customers, employees and managers with questions regarding stock, inventory and supplies.
  • Assisted customers with testing and selecting products suited to individual tastes, styles or needs.
  • Proactively replenished store shelves and displays and conducted routine stock counts.
  • Communicated effectively to determine customer needs, recommending and upselling services.
  • Welcomed customers in warm and friendly to ensure positive first impression.
  • Upheld brand image by maintaining neat appearance and professional demeanor.

Nursery School Assistant

Lynwood Nursery
06.2019 - 07.2019
  • Maintained sanitary and hygienic nursery environments by cleaning toys, kitchen tools and other items before and after use.
  • Efficiently and effectively resolved issues between children by defusing temper tantrums and teaching others about compromise.
  • Supervised and cared for children, displaying storytelling and rapport-building skills to maintain interest and engagement.
  • Facilitated activities to improve motor skills and boost cognitive abilities.
  • Kept children safe and secure by supervising activities and removing dangerous objects.
  • Used positive reinforcement and behaviour modelling to discipline children.
  • Observed and supported kids during meal times and modelled exemplary table manners.
  • Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
  • Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.

Education

Bachelor of Science - International Business and Management

University of Bradford
Bradford, BRD
09.2022 - Current

A-Levels -

Nelson and Colne College
Nelson, Lancashire
09.2020 - 06.2022

GCSEs -

Ss John Fisher and Thomas More RC High School
Colne
10.2018 - 03.2020

Skills

  • Clear communicator
  • IT skills
  • Organisation and efficiency
  • Strong research skills
  • Multitasking and prioritization
  • Professional and smart presentation
  • Friendly customer service
  • Problem-solving
  • Marketing
  • Time Management
  • Health and safety compliant
  • Team coordination
  • Strong work ethic

Interests & Hobbies

Some of my interests and hobbies include volunteering at a charity store and engaging in artistic pursuits like baking and painting because these activities provide me with joy and contentment. Volunteering at a charity store has given me the opportunity to make a tiny contribution to making a difference in society. Furthermore, this opportunity has increased my confidence in working in a professional setting and allowed me to acquire skills (such as time management, workplace etiquette, etc.) that will be beneficial to my future career development. Baking is a fun way that I use to express creativity and relax, whether it's trying out new recipes or putting a personal spin on a traditional dish. Painting, with traditional art materials, is another excellent method to express oneself and relieve stress. Both these activities act as excellent therapeutic sessions for me to relax and enjoy some free time.  

Languages

English, Urdu
Native language
Hindi
Upper Intermediate
B2
Punjabi
Intermediate
B1

Timeline

Student Ambassador

University of Bradford
01.2023 - Current

Bachelor of Science - International Business and Management

University of Bradford
09.2022 - Current

Cafe Assistant

The Leisure Box
10.2021 - 06.2023

Receptionist

The Leisure Box
10.2021 - 07.2022

Retail Shop Assistant

Age UK
08.2021 - 01.2022

A-Levels -

Nelson and Colne College
09.2020 - 06.2022

Nursery School Assistant

Lynwood Nursery
06.2019 - 07.2019

GCSEs -

Ss John Fisher and Thomas More RC High School
10.2018 - 03.2020
Ishaal Irfan-Malik