Summary
Overview
Work history
Education
Skills
References
Interests
Timeline
Generic

Isha Ur Rehman

Nelson,Lancashire

Summary

Detail-oriented professional with a strong focus on sustained concentration and attention to detail, adept at performing repetitive tasks with precision. Demonstrates exceptional problem-solving skills and remains calm under pressure, ensuring clean and organised working practices in retail environments. Proficient in process adherence and reliability, with a proven track record in point-of-sale operations and stock management. Multilingual communicator fluent in English, Italian, Urdu, and Punjabi, capable of effective team collaboration and cross-team coordination. Adaptable and a fast learner, excels in time management and organisational agility while maintaining professional composure in demanding settings.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work history

Toolstation
07.2025 - 03.2026
  • Operate the till efficiently, processing customer transactions accurately and handling cash, card, and digital payments.
  • Assist customers with product selection and answer queries, demonstrating strong product knowledge and a customer-centric approach.
  • Manage stock operations including replenishment and goods-in deliveries, ensuring accurate inventory levels at all times.
  • Maintain a clean, organised, and well-presented store environment, enabling quick and efficient location of stock.
  • Uphold strict store standards and contribute to a safe, tidy working environment at all times.

Sainsbury's
11.2024 - 03.2026
  • Deliver excellent customer service by assisting with purchases, refunds, and resolving queries calmly and efficiently.
  • Trusted with training and onboarding new employees, maintaining high standards in a fast-paced retail environment.
  • Remain solution-focused in difficult situations, using active listening and empathy to de-escalate issues.
  • Accurately handle various payment methods including cash, card, and digital transactions.
  • Contribute to visual merchandising, stock rotation, and shelf replenishment ensuring high product availability.
  • Maintain a well-organised, clean store environment aligned with brand standards.

Education

Blackburn University
09.2024 - 03.2026

undefined

Nelson and Colne College
09.2022 - 06.2022

undefined

Nelson and Colne College
09.2021 - 06.2022

undefined

Liceo Artistico Olivieri
09.2018 - 06.2021

Skills

  • Sustained Concentration & Attention to Detail – Comfortable performing repetitive, precise tasks over extended periods with consistent accuracy
  • Problem-solving
  • Calm under pressure
  • Clean & Organised Working Practices – Experienced in maintaining clean, tidy, and compliant environments in retail settings
  • Process Adherence & Reliability – Follows procedures methodically; understands the importance of consistency in operational environments
  • Multilingual Communication – Fluent in English, Italian, Urdu, and Punjabi; confident communicating clearly in English-language workplaces
  • Point-of-Sale Operations & Stock Management – Accurate record-keeping, cash handling, and inventory management
  • Team Collaboration & Cross-Team Coordination – Proven ability to work effectively within small, close-knit teams
  • Adaptability & Fast Learner – Quick to absorb new processes and equipment instructions
  • Time Management & Organisational Agility – Reliable in meeting targets and maintaining pace during structured work shifts
  • Professional Composure – Calm and focused in demanding environments, maintaining quality standards throughout

References

Available upon request.

Interests

Creating art including paintings, sketches, and calligraphy – demonstrating fine motor skills and sustained hand-eye coordination., Fashion design and makeup., Listening to music and exploring creative trends.

Timeline

Toolstation
07.2025 - 03.2026

Sainsbury's
11.2024 - 03.2026

Blackburn University
09.2024 - 03.2026

undefined

Nelson and Colne College
09.2022 - 06.2022

undefined

Nelson and Colne College
09.2021 - 06.2022

undefined

Liceo Artistico Olivieri
09.2018 - 06.2021
Isha Ur Rehman