Isha Ur Rehman
Nelson,Lancashire
Summary
Detail-oriented professional with a strong focus on sustained concentration and attention to detail, adept at performing repetitive tasks with precision. Demonstrates exceptional problem-solving skills and remains calm under pressure, ensuring clean and organised working practices in retail environments. Proficient in process adherence and reliability, with a proven track record in point-of-sale operations and stock management. Multilingual communicator fluent in English, Italian, Urdu, and Punjabi, capable of effective team collaboration and cross-team coordination. Adaptable and a fast learner, excels in time management and organisational agility while maintaining professional composure in demanding settings.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Toolstation
07.2025 - 03.2026
- Operate the till efficiently, processing customer transactions accurately and handling cash, card, and digital payments.
- Assist customers with product selection and answer queries, demonstrating strong product knowledge and a customer-centric approach.
- Manage stock operations including replenishment and goods-in deliveries, ensuring accurate inventory levels at all times.
- Maintain a clean, organised, and well-presented store environment, enabling quick and efficient location of stock.
- Uphold strict store standards and contribute to a safe, tidy working environment at all times.
Sainsbury's
11.2024 - 03.2026
- Deliver excellent customer service by assisting with purchases, refunds, and resolving queries calmly and efficiently.
- Trusted with training and onboarding new employees, maintaining high standards in a fast-paced retail environment.
- Remain solution-focused in difficult situations, using active listening and empathy to de-escalate issues.
- Accurately handle various payment methods including cash, card, and digital transactions.
- Contribute to visual merchandising, stock rotation, and shelf replenishment ensuring high product availability.
- Maintain a well-organised, clean store environment aligned with brand standards.
Education
Blackburn University
09.2024 - 03.2026
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Nelson and Colne College
09.2022 - 06.2022
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Nelson and Colne College
09.2021 - 06.2022
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Liceo Artistico Olivieri
09.2018 - 06.2021
Skills
- Sustained Concentration & Attention to Detail – Comfortable performing repetitive, precise tasks over extended periods with consistent accuracy
- Problem-solving
- Calm under pressure
- Clean & Organised Working Practices – Experienced in maintaining clean, tidy, and compliant environments in retail settings
- Process Adherence & Reliability – Follows procedures methodically; understands the importance of consistency in operational environments
- Multilingual Communication – Fluent in English, Italian, Urdu, and Punjabi; confident communicating clearly in English-language workplaces
- Point-of-Sale Operations & Stock Management – Accurate record-keeping, cash handling, and inventory management
- Team Collaboration & Cross-Team Coordination – Proven ability to work effectively within small, close-knit teams
- Adaptability & Fast Learner – Quick to absorb new processes and equipment instructions
- Time Management & Organisational Agility – Reliable in meeting targets and maintaining pace during structured work shifts
- Professional Composure – Calm and focused in demanding environments, maintaining quality standards throughout
References
Available upon request.
Interests
Creating art including paintings, sketches, and calligraphy – demonstrating fine motor skills and sustained hand-eye coordination., Fashion design and makeup., Listening to music and exploring creative trends.
Timeline
Toolstation
07.2025 - 03.2026
Sainsbury's
11.2024 - 03.2026
Blackburn University
09.2024 - 03.2026
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Nelson and Colne College
09.2022 - 06.2022
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Nelson and Colne College
09.2021 - 06.2022
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Liceo Artistico Olivieri
09.2018 - 06.2021