Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Isha Mane

Student
Staines-upon-Thames

Summary

Highly efficient Team Leader well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Goal-oriented Crew Member with proven history of successful commercial fishing. Expert at finding fishable areas using Lowrance and effectively setting up net equipment. Focused, efficient and tough worker with training in equipment maintenance. Adaptable Crew Member with excellent customer service record. Accurate in completing orders, replenishing serving stations and cleaning spills. Assisted servers by collecting payments, issuing receipts and setting order trays before delivering food to customers' tables. Light-hearted and friendly professional with superb client engagement skills.

Overview

4
years of professional experience
4
years of post-secondary education
3
Languages

Work History

McDonald's
Ashford, SRY

Crew Member
02.2022 - Current

Job overview

  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Stocked shelves to organize aisles in assigned department.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service and sales techniques.

The Spice Factory
Pune, India

Team Leader
06.2021 - 12.2022

Job overview

  • Built strong relationships with customers through positive attitude and attentive response.
  • Led team of Fifteen members while providing exceptional customer service.
  • Assisted with new hire processing and existing training programs.
  • Coordinated weekly meetings for internal and external groups.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

The Spice Factory
Pune, India

Waitress
11.2020 - 06.2022

Job overview

  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Greeted new customers, discussed specials and took drink orders.
  • Met with chef to review daily specials and menu changes.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Indira College of Commerce and Science
Pune

Bachelors of Computer Science from Computer Science
06.2018 - 08.2021

Royal Holloway, University of London
Egham, SRY

Master of Science from Artificial Intelligence
01.2022 - Current

Skills

Order delivery practices

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Timeline

Crew Member

McDonald's
02.2022 - Current

Royal Holloway, University of London

Master of Science from Artificial Intelligence
01.2022 - Current

Team Leader

The Spice Factory
06.2021 - 12.2022

Waitress

The Spice Factory
11.2020 - 06.2022

Indira College of Commerce and Science

Bachelors of Computer Science from Computer Science
06.2018 - 08.2021

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