Isha Khanna
Bengaluru
Summary
Delivery-focused Pharma professional with 12+ years of experience driving data, analytics, and digital solutions. Proven ability to bridge business, product, and technology, leading cross-functional teams to deliver compliant, scalable solutions. Strong experience in Veeva CRM, Agile delivery, stakeholder management, and product ownership.
Enabled brand teams to shift from intuition-led planning to AI-driven, data-backed decisioning.
Overview
16
16
years of professional experience
Work History
Principal Delivery Lead
GSK
Bengaluru
04.2024 - Current
- Enabled brand teams to shift from intuition-led planning to AI-driven, data-backed decisioning, strengthening omnichannel coordination and commercial agility.
- Led the end-to-end delivery of Marketing Navigator, a multi-agent AI solution enabling unified, data-driven brand experiences through real-time analytics and intelligent campaign decisioning.
- Enabled personalized HCP journeys and next-best-action recommendations across channels (email, field reps, portals) using agentic decision-making.
- Partnered with senior stakeholders to identify high-value use cases, define product vision, prioritize MVP scope, and translate complex business challenges into scalable, future-ready operating models.
- Involved in design and implementation phase for a multi-agent AI architecture (data, strategy, analytics agents) leveraging LLM-based insight synthesis, real-time analytics, and explainable recommendations to support data-driven brand decisions.
- Enabled patient- and HCP-centric engagement models by integrating AI decisioning and analytics into existing Veeva CRM and commercial workflows, improving campaign responsiveness.
- Led cross-functional global teams across data engineering, analytics, data science, QA, and product, ensuring Agile (Scrum/Kanban) delivery, dependency management, and predictable outcomes.
- Owned product delivery from PoC → MVP → pilot, refining epics, user stories, acceptance criteria, OKRs, and incremental value milestones in close collaboration with business and technology teams.
- Delivered measurable business impact by accelerating campaign launches (reduced campaign set up time by ~60%), improving targeting precision, and increasing transparency and trust in AI-driven recommendations for brand and LOC stakeholders.
- Contributed to capability building and thought leadership, defining reusable patterns, delivery standards, and best practices for GenAI adoption across commercial analytics initiatives.
Principal Delivery Lead
GSK
Bengaluru
12.2021 - 04.2024
- Led cross-functional teams across data engineering, analytics, data science, and QA, translating business objectives into outcome-driven epics, user stories, and technical specifications.
- Owned end-to-end delivery of data and AI platforms on Azure (Databricks, ADF, ML pipelines), defining standards for data lake architecture, ingestion, and feature stores.
- Partnered with brand, marketing, and commercial leadership to design and deliver content affinity, channel affinity, and prescribing-behavior models, enabling more effective HCP targeting and omnichannel orchestration.
- Embedded Agile delivery practices and AI-agentic governance (runbooks, dashboards, explainability), improving delivery predictability, transparency, and business responsiveness.
Assistant Manager
WNS Global Services
Gurgaon
03.2018 - 12.2021
- Managed commercial data operations and Teradata environments; resolved complex data issues to ensure reliability for analytics and reporting.
- Supported product development through market research, user feedback analysis, and prioritization of enhancements for pharma stakeholders.
- Client: GSK
Product Analyst
Aon Hewitt
Gurgaon
05.2015 - 11.2016
- Led blueprinting and deployment activities across 72 markets; reduced deployment timelines and improved adoption through structured rollout plans.
Associate – Projects
Cognizant
Bengaluru
01.2014 - 03.2015
- Built end‑to‑end test flows across booking and refund journeys; created prototypes and prioritized product features by business value; facilitated backlog refinement.
Software Engineer
HCL Technologies
Noida
03.2010 - 01.2014
- Automation Tester for Quest Diagnostics, designing and executing automated test scripts using SilkTest for patient data, and reporting applications.
- Improved system quality while ensuring compliance with HIPAA regulations, data integrity, and confidentiality standards.
- HIPAA certified, experienced in safeguarding Protected Health Information (PHI) throughout testing and delivery lifecycles.
Education
Accelerated General Management Program -
IIM Ahmedabad
08.2023
GNIIT - Information Technology
NIIT Technologies
Delhi01.2010
B.Sc. - Microbiology
BSA College
Mathura01.2009
High School Diploma -
Sacred Heart Convent School
Mathura01.2006
Skills
- Strategic planning
- AI implementation
- Data analytics
- Stakeholder engagement
- Product delivery
- Cross-functional leadership
- Data-driven decisioning
- Agile delivery
- Leadership skills
- Delivery planning proficiency
Awards
- IPTC Top Performer award (GSK), numerous LOC awards.
- Live Wire Certificate for delivering excellent work to client (WNS)
- Excellent performer award for troubleshooting customer queries (Aon)
- Star performer; multiple LOC awards for performance
LinkedIn Profile
https://www.linkedin.com/in/isha-khanna-46b03563
Timeline
Principal Delivery Lead
GSK
04.2024 - Current
Principal Delivery Lead
GSK
12.2021 - 04.2024
Assistant Manager
WNS Global Services
03.2018 - 12.2021
Product Analyst
Aon Hewitt
05.2015 - 11.2016
Associate – Projects
Cognizant
01.2014 - 03.2015
Software Engineer
HCL Technologies
03.2010 - 01.2014
Accelerated General Management Program -
IIM Ahmedabad
GNIIT - Information Technology
NIIT Technologies
B.Sc. - Microbiology
BSA College
High School Diploma -
Sacred Heart Convent School