Isha Chawla

End User Computing(EUC) Remediation Program

• Working as a Project Manager for the EUC Program for Markets Operations
• Spearheaded the planning to select EUC population to be remediated for the program
• Developed and maintained project documents like project plan, project charter, project schedule, stakeholder mapping, RACI Matrix, RAID log, communication plan
• Established strong rapport with a large group of stakeholders, including internal teams and third party vendors
• Maintained organisational compliance with applicable legislation and regulations.
• Partnered with senior management teams to optimise operations and resolve roadblocks
• Running training sessions and workshops on policy compliance for EUCs
• Analysed varied source information and data to highlight risks and issues
• Successfully delivered the Regulatory Business Critical Milestone (RBCM) for 2023 by completing all the planned deliverables and on track to complete 2024 deliverables as well
• Worked closely with Tech teams as oversight to tech automation solution for EUCs
• Lead change management efforts, ensuring users are prepared for new tools and processes through effective training and communication.
• Active participant in senior leadership meetings to report project status and highlight risks and issues
• Worked/working on multiple governance deliverables associated with EUCs, like collating project artefacts for QA and QC

Liquidity Payments MRA (Matter Requiring Attention) Program

• Worked as a Business Analyst and Project Manager on the Payments Program
• Partner with Foreign Exchange (FX) SMEs to understand and document payment flows and assess payment vulnerabilities
• Work on large volumes of payments data to identify gaps due to manual touchpoints and map them to flows
• Create meaningful visuals from payments data set that acted as input to Tech team for payments automation
• Worked on creating requirement documents for Payment automation

Data Governance Program

• Partnered with SMEs from multiple LOBs to complete multiple Data Governance deliverables
• Successfully demonstrated adoption, implementation and monitoring of 10 Data Governance controls on a monthly basis
• Analysed and documented the front to back data flows for various LOBs to identify data quality gaps and scope for automation

• Designed and implement comprehensive change management strategies for 3 client organisations, tailored to their individual needs, ensuring alignment with organizational goals.
• Identified and engaged key stakeholders throughout the change process, fostering buy-in and support for initiatives.
• Conducted impact assessments to understand the potential impacts of change on people, processes, and technology within the organization.
• Developed and executed communication plans that effectively conveyed the vision, purpose, and benefits of changes to all relevant stakeholders.
• Created and delivered training programs and workshops to equip employees with the skills and knowledge needed to adapt to new systems and processes.
• Identified potential resistance to change and develop strategies to address concerns and facilitate smoother transitions.

Comprehensive IT solution delivery for large scale Canadian energy sector organisation

• Designed and presented full IT solution, including hardware, software, and service offerings, ensuring alignment with client expectations.
• Conducted product demonstrations and presentations to showcase the value and benefits of our IT solutions to the client
• Contributed extensively for the development of proposals, RFP responses, and technical documentation, ensuring clarity and accuracy in presenting solutions.

• Designed, developed, and implemented (Extraction, Transformation, Loading) ETL processes to extract data from various sources, transform it into a suitable format, and load it into target systems for a large scale Banking client
• Collaborated with stakeholders to understand data requirements, create data mapping specifications, and implemented data transformation logic
• Monitored and optimized ETL processes for performance, ensuring efficient data processing and minimizing load times
• Conducted data quality checks and validations to ensure accuracy and consistency of data throughout the ETL process.