Iseult Jadva
Lead User Researcher
Broadstairs
Summary
Lead User Researcher with over 12 years of experience driving user-centered design for organisations like Skyral, Improbable, DEFRA, Coutts, and UK Central Government. Expert in qualitative research, GDS Service Standards, and agile methodologies, I uncover user needs through empathetic, innovative approaches. Passionate about inclusive digital products and policy impact.
Known for collaborative approach, adaptability to changing project needs, and results-driven mindset. Skilled in data interpretation, report writing, and utilising advanced research methodologies to drive outcomes.
Overview
12
12
years of professional experience
2022
2022
years of post-secondary education
Work History
Lead User Researcher
Skyral
06.2022 - Current
- Lead user research for AI-driven simulation platforms, mapping user journeys to enhance decision-making tools for government and defence clients.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Gathered and organized information for research purposes.
- Managed multiple research projects simultaneously, ensuring timely completion within budget constraints.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.
- Conduct qualitative and quantitative studies, including interviews and usability testing, to shape intuitive, impactful product experiences.
- Collaborate with data scientists and engineers to align user needs with cutting-edge technology, delivering seamless UX.
Lead User Researcher
Improbable
01.2021 - 12.2022
- Directed user research for synthetic environment platforms, focusing on usability and engagement for defence and enterprise users.
- Designed mixed-method studies to validate features, improving accessibility for global audiences.
- Mentored teams to integrate user insights into agile development cycles.
Lead User Researcher
Department for Environment, Food & Rural Affairs (DEFRA)
08.2021 - 12.2021
- Embedded in an agile team, applying GDS principles to align policy changes with user-focused digital processes.
- Conducted research to enhance service accessibility and adoption.
- Collaborated with stakeholders to influence sustainable policy outcomes.
Lead UX Researcher
Coutts & NatWest Group
08.2020 - 01.2021
- Shaped UX research strategy for fintech innovation, enhancing digital banking experiences.
- Pioneered agile research ops and mentored junior researchers.
Lead User Researcher
UK Central Government Department
12.2019 - 08.2020
- Led global digital product research across six countries, delivering GDS-compliant solutions.
- Collaborated with UX/content designers to meet diverse user needs.
Lead User Researcher
UK Central Government Department
03.2017 - 01.2019
- Directed research for a 200,000+ user digital service, from alpha to public beta.
- Transformed digital and telephony services using interviews, usability tests, and analytics, influencing policy.
User Researcher & Digital Engagement Consultant
North Highland Consultancy
11.2015 - 12.2016
- Led NHS digital service research with Lean UX methodologies.
- Enhanced government technology adoption through diary studies and stakeholder engagement.
Researcher & Policy Analyst
Health Policy Partnership & Nuffield Trust
08.2014 - 09.2015
- Researched chronic disease policies and NHS funding, informing health policy with LSE collaboration.
PMO for Redress Project
Lloyds Banking Group
05.2013 - 12.2014
- Coordinated the redress project for mis-sold interest rate hedging products to SMEs, supporting front office sales teams.
- Conducted user research to improve internal system usability.
Education
Postgraduate Certificate - Psychology
University of East London
MSc - Health Policy
Imperial College London
MA - History
Trinity College Dublin
Skills
- User Research
- Qualitative Research
- Quantitative Research
- Policy Research
- GDS Service Standards
- Agile Methodologies
- Training & Mentorship
- Data analysis
Volunteer Interest - Description
Eager to volunteer as a Lead User Researcher for the Labour Party, contributing user-focused insights to digital transformation and policy research. Ready to support the Digital Research Pool or Parliamentary Research Service to enhance voter engagement and inclusive design.
Primary Expertise
- User Research: Methodologies, journey mapping, user behavior, recruitment.
- Qualitative Research: Interviews, ethnographic studies, diary studies, thematic analysis.
- Quantitative Research: Surveys, experimental design.
- Policy Research: User insights for policy recommendations.
- GDS Service Standards: UX design principles and assessments.
- Agile Methodologies: Iterative design leadership.
- Training & Mentorship: Workshops to upskill teams.
Timeline
Lead User Researcher
Skyral
06.2022 - Current
Lead User Researcher
Department for Environment, Food & Rural Affairs (DEFRA)
08.2021 - 12.2021
Lead User Researcher
Improbable
01.2021 - 12.2022
Lead UX Researcher
Coutts & NatWest Group
08.2020 - 01.2021
Lead User Researcher
UK Central Government Department
12.2019 - 08.2020
Lead User Researcher
UK Central Government Department
03.2017 - 01.2019
User Researcher & Digital Engagement Consultant
North Highland Consultancy
11.2015 - 12.2016
Researcher & Policy Analyst
Health Policy Partnership & Nuffield Trust
08.2014 - 09.2015
PMO for Redress Project
Lloyds Banking Group
05.2013 - 12.2014
MSc - Health Policy
Imperial College London
MA - History
Trinity College Dublin
Postgraduate Certificate - Psychology
University of East London
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