Isar Taheri
Livingston,United Kingdom
Summary
Accomplished professional with a strong background in customer service excellence and effective communication. Demonstrates expertise in business administration, financial management, and quality assurance. Known for inspirational motivation and decision making, leveraging emotional intelligence to drive team success. Committed to continuous improvement and achieving organisational goals.
Overview
10
10
years of professional experience
Work History
General Manager/Operations Manager
CB Hotels Ltd
Castle Douglas, Dumfries and Galloway
07.2022 - 07.2024
- Facilitating seamless collaboration and fostering synergy among diverse departments within the organisation
- Controlling and developing all operational aspects of the hotel
- Managing the budget for each department to ensure revenue targets were met and expenses were optimised according to brand standards
- Developing marketing strategies to promote the hotel to potential clients using various methods, including social media
- Monitoring occupancy to maximise revenue
- Collaborating with department team leaders to create training programmes, ensuring staff fulfilled their roles according to brand standards
- Managing financial operations of the hotel, including cash management, bonus allocation, and penalties
- Recruiting, training, monitoring, and assessing all staff, including hiring new employees as needed
- Coordinating with suppliers for the procurement of products and services, including room accessories, food and beverages, and equipment repairs
Manager of External Affairs
Yaponamama.uz
Tashkent, Uzbekistan
04.2019 - 06.2022
- Managing external affairs for the restaurant network, enhancing relationships with clients and partners including embassies
- Organising catering events and facilitating communication between restaurants and clients using native English, Persian, and Russian
- Chairing business meetings with foreign enterprises to strengthen partnerships and expand business opportunities
- Developing and implementing team-building and training programmes, resulting in improved employee morale and performance
- Coordinating and managing a workforce of up to 200 staff members, ensuring adherence to stringent weekly deadlines
General manager
Restaurant Di Gavi
Tashkent , Uzbekistan
01.2016 - 03.2019
- Ensuring that the restaurant is maintaining high-quality standards in food, service, and ambiance
- Planning and overseeing special events and private bookings at the restaurant
- Building relationships with VIP clients and ensuring they are receiving personalised service
- Monitoring daily operations and addressing any issues that arise promptly
- Overseeing the performance of the staff and providing ongoing training and support
- Communicating with suppliers and negotiating contracts to ensure the best quality and prices
- Developing and implementing strategies to enhance customer satisfaction and loyalty
- Managing budgets and ensuring financial targets are being met
- Coordinating with the kitchen and service teams to deliver a seamless dining experience
- Reviewing customer feedback and taking steps to address any complaints or suggestions
- Conducting regular meetings with the team to discuss goals and operational improvements
- Ensuring compliance with health, safety, and hygiene regulations
- Monitoring inventory levels and coordinating orders to avoid shortages or overstocking
- Building relationships with VIP clients and ensuring they are receiving personalised service
- Planning and overseeing special events and private bookings at the restaurant
- Staying updated on industry trends and incorporating innovative ideas into the restaurant's operations
- Staying updated on industry trends and incorporating innovative ideas into the restaurant's operations
Event Manager
Biblos
Edinburgh
06.2014 - 12.2015
- Greeting customers and presenting menus in a welcoming manner
- Taking orders and ensuring accuracy while relaying them to the kitchen
- Serving food and beverages while maintaining high service standards
- Checking on customers and ensuring they are enjoying their meals
- Preparing tables by setting up linens, silverware, and glassware
- Answering questions about the menu and making recommendations
- Resolving customer issues or complaints to maintain satisfaction
Education
Higher National Diploma - Travel & Tourism
Edinburgh College
Edinburgh 08/2014 - 06/2015
Higher National Certificate - Activity Tourism
Edinburgh College
Edinburgh 08/2013 - 06/2014
Skills
- Customer service excellence
- Effective communication
- Business administration
- Inspirational motivation
- Decision making
- Financial management
- Quality Assurance
- Emotional intelligence
Languages
English
Native
Persian
Native
Russian
Native
Affiliations
- Playing Piano and Singing
- Recording Music Covers
- Sports - Gym, Badminton & Swimming
Accomplishments
- Gold Medalist at Scottish National Gymnastics in 2012
Timeline
General Manager/Operations Manager
CB Hotels Ltd
07.2022 - 07.2024
Manager of External Affairs
Yaponamama.uz
04.2019 - 06.2022
General manager
Restaurant Di Gavi
01.2016 - 03.2019
Event Manager
Biblos
06.2014 - 12.2015
Higher National Diploma - Travel & Tourism
Edinburgh College
08/2014 - 06/2015
Higher National Certificate - Activity Tourism
Edinburgh College
08/2013 - 06/2014
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