Isaiah Folahan
London
Summary
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizing my leadership skills to drive team collaboration and meet organizational benchmarks with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Events Operations Manager /Customer Service Executive
King Solomons Catering
06.2022 - Current
- Sourcing out prestigious Venues, negotiating with Vendors on behalf of clients and sorting waiting staff for various events
- Co-ordinate and managing events for smooth operation
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Events Operations Manager
Brunswick House (Vauxhall)
12.2019 - 09.2020
- Supporting event managers and team; Shaping the team recruitment and internal appointments
- Conducted post-event evaluations to identify areas for improvement and implemented changes accordingly for future events.
- Developed detailed event plans, ensuring all aspects of the event were executed smoothly and on time.
Senior Event Supervisor
Swingers West end
02.2018 - 05.2019
- Developed innovative marketing strategies to promote events, resulting in higher attendance rates.
- Designed creative event themes that resonated with target audiences and enhanced brand image.
- Established strong relationships with vendors and suppliers, ensuring seamless event execution.
- Led cross-functional teams to successfully plan and execute large-scale corporate events.
Event Team Leader
The Ned
09.2017 - 05.2018
- Established effective time management practices among team members which led to timely project completion.
- Collaborated with cross-functional teams to deliver well-coordinated events that exceeded client expectations.
Event Associate and Team Leader
Freelance/ Agency (Class1 Personnel)
06.2015 - 08.2017
- Contributed ideas during brainstorming sessions for unique event themes or activities that would engage target audiences effectively.
- Provided exceptional customer service to both internal and external clients throughout the planning process and during event execution.
- Implemented creative solutions to address unforeseen challenges during events, minimizing potential negative impacts on guest experiences.
Events Floor manager
I C S
06.2009 - 06.2015
- Co-ordinate staffs for smooth operations
- Working closely with organizers and contractors
- Managing all group rooms and banqueting process and procedures
- Maintaining a calendar of events for effective planning
- Managed store inventory and stock levels to maintain availability of products.
Office Assistance
Humanitarian Resource & Citizen Advice Bureau
03.2006 - 04.2009
- Booking appointments
- Filling and updating clients’ information
- Dealing with enquiries and needs
- Monitored inventory levels of office supplies and restocked as needed to maintain efficiency at the front desk area.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
Education
Senior School Certificate - GCSE
Advanced Diploma - Event Management
John Academy
London, United Kingdom01.2018
AAT Level 2 and 3 - Accounting And Finance
Lambeth College
London, United Kingdom01.2009
Skills
- Customer service
- Operations management
- Problem-solving
- Team leadership
- Able to work under pressure
- Performance reporting
- Solutions development
- Project management
Certification
- Leadership Diploma Certificate
- Health and Safety Certificate
Reference Available
Available Upon Request
Personal Information
Driving Licence: Full UK Driving Licence
Personal License
Alcohol Licence
Timeline
Events Operations Manager /Customer Service Executive
King Solomons Catering
06.2022 - Current
Events Operations Manager
Brunswick House (Vauxhall)
12.2019 - 09.2020
Senior Event Supervisor
Swingers West end
02.2018 - 05.2019
Event Team Leader
The Ned
09.2017 - 05.2018
Event Associate and Team Leader
Freelance/ Agency (Class1 Personnel)
06.2015 - 08.2017
Events Floor manager
I C S
06.2009 - 06.2015
Office Assistance
Humanitarian Resource & Citizen Advice Bureau
03.2006 - 04.2009
Senior School Certificate - GCSE
Advanced Diploma - Event Management
John Academy
AAT Level 2 and 3 - Accounting And Finance
Lambeth College
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