Isa Emmanuel Habib
Salford
Summary
Dynamic and results‑driven professional with extensive experience in operations management, sales leadership, retail expansion, and executive business oversight across logistics, telecommunications, automotive services, and retail with a proven track record of driving revenue growth, improving operational efficiency, and leading high‑performing teams, including successfully launching 10 retail stores across three major markets and scaling monthly revenue to ₦20M, equivalent to 15,000 USD. Strong capability in process optimisation, digital system implementation, customer experience enhancement, and cross‑functional team leadership.
with 10+ years volunteer experience supporting children and youth development through structured programmes, mentorship, demonstrating strong soft skills including communication, empathy, patience, teamwork, conflict resolution, and the ability to motivate.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Car valet supervisor
Lookers Kia
Stockport
2025.06 - 2026.05
- Managed team operations and training by efficiently managing a team of 6 valets, including shift management, ensuring optimal performance during peak hours.
- Optimised health and safety compliance by 95%.
- Managed busy periods effectively, reducing waiting times significantly for each valet from 1 hour to 30 minutes, thereby increasing work output rate by 50%, and enhancing service delivery times.
Automotive valeter
Lookers Kia
Stockport
2025.03 - 2025.06
- Ensured car detailing and finishing was done with perfection, with a 100% satisfaction rating from customers.
- Optimised use of cleaning agents and equipment, thereby reducing wastage and damage by 50%.
Managing director
Kuamini Enterprises
Lagos
2014.02 - 2025.01
- Introduced digital tracking and vendor performance systems that improved shipment accuracy to 98% and reduced losses/delays by 60%.
- Drove sales by 45%, scaling monthly revenue from ₦2,000,000 to ₦20,000,000 consistently within 5 years, through strategic client acquisition, service diversification, and improved contract negotiations.
- Implemented the adoption of digital operational tools for automating invoice shipment tracking, increasing operational output and reducing human-led errors by 50%
- Led a cross‑functional team of 30+ staff, improving productivity by 30% through targeted training, KPI‑driven performance management, and incentive-led initiatives.
Senior Sales Manager
Commet Systems
Awka
2013.01 - 2014.02
- Launched targeted sales campaigns that generated ₦10M+ in new monthly recurring revenue from SME clients and implemented a 30-day health check routine for new clients, reducing early-stage dissatisfaction and boosting long-term loyalty.
- Built strategic partnerships with property developers and corporate estates, securing bulk‑installation contracts and boosting active subscriber population by 45%.
- Managed 1500+ clients with a 92% retention rate, increasing ARPU by 35%.
- Implemented sales incentive programme that boosted team motivation and increased monthly sales conversions by 30%
Store operations manager
Bam Brothers Limited
Lagos
2004.09 - 2013.12
- Led the rollout into three major Nigerian cities, opening 10 new retail locations and boosting nationwide visibility and reach.
- Improved customer satisfaction through staff training, service quality monitoring, after-sales installations and delivery, promoting faster issue resolution.
- Promoted better merchandising models, such as the Planogram, to optimise product placement across stores and increase high-margin item exposure.
- Drove the implementation of store refurbishment with stakeholders to optimise display aisles, customer ambience and product display.
Education
B.A (Hons) - History and International Relations
Nnamdi Azikiwe University Awka
Nigeria 2001.10 - 2006.08
Diploma -
Scholario Institute of Management and Adminsitration
2014.03 - 2014.08
Skills
- Health and safety compliance
- Visual Merchandising frameworks
- CRM systems and sales analytics
- Conflict resolution and people management
- Store operations
- Market expansion
- Logistics and procurement
- Operations
- Business Development
- Revenue growth
Certification
Child Psychology and Coaching techniques - - Nov 2012
Grooming the modern child - Jan 2015
References
References available upon request.
TRAININGS
- Sales management (online)- VMEDU, INDIA October 2018
- Customer care excellence and management (Allison Courses) November 2017
Volunteer Experience
Children & Teenagers Coordinator (Volunteer) Local Church & Community Children’s Centre | 2011 – 2020
- Coordinated weekly children and youth programmes for children and teenagers aged 5–18.
- Mentored and coached young people to improve confidence, discipline, academic performance, and social skills.
- Supported children with varying emotional, behavioural, and learning needs using patience and encouragement.
- Assisted children in preparing for educational, sporting, and talent competitions.
- Worked closely with parents, volunteers, and leaders to ensure children’s well-being and participation.
- Promoted safeguarding practices and maintained a safe, inclusive environment.
- Organised educational sessions and group activities to encourage positive behaviour and teamwork.
Timeline
Car valet supervisor
Lookers Kia
2025.06 - 2026.05
Automotive valeter
Lookers Kia
2025.03 - 2025.06
Diploma -
Scholario Institute of Management and Adminsitration
2014.03 - 2014.08
Managing director
Kuamini Enterprises
2014.02 - 2025.01
Senior Sales Manager
Commet Systems
2013.01 - 2014.02
Store operations manager
Bam Brothers Limited
2004.09 - 2013.12
B.A (Hons) - History and International Relations
Nnamdi Azikiwe University Awka
2001.10 - 2006.08