Overview
Work history
Timeline
Generic

Isaco de Armas Jimenez

London

Overview

19
19
years of professional experience

Work history

Lead Veterinary surgeon

Goddard Veterinary Group
London
2024.09 - 2025.09
  • Working alongside a team of veterinary surgeons and veterinary nurses, delivering medical care to patients including diagnosing and treating a variety of conditions.
  • I was the senior veterinary surgeon, dealing not only with animals, but also managing client expectations, clients complaints and managing our stock levels.
  • Meeting clients and their pets to assess symptoms and diagnose conditions.
  • Keeping patients health charts up to date and advising colleagues of issues
  • Conducting physical examinations and writing reports
  • Monitoring patients conditions and recovery progress
  • Meeting and greeting customers, ensuring they feel welcome and comfortable
  • Retaining unhappy customers by listening to their issues and providing solutions to solve them
  • Dealing with escalated complaints to resolve them swiftly at minimal cost to the business
  • Identify team skills gaps and managing recruitment process for new hires and onboarding
  • Reduced the total running costs of the practice by reducing our stock in 25%.
  • Reduced the amount of client complaints by 30% by establishing good communication with clients as soon as they were not happy with the service provided.
  • Received 90 % good feedback in customer survey
  • Retained important clients through continued relationship management

Head veterinary surgeon

Village Vets
London
2020.05 - 2024.07
  • Based in West London, I was the Head veterinary surgeon of this small branch, responsible for the health of the patients and ensuring good communication with the clients.

Veterinary surgeon

Your Vets
2015.01 - 2020.02
  • Working alongside a team of 5 veterinary surgeons and 8 veterinary nurses within a busy veterinary hospital, delivering medical care to patients including diagnosing and treating a variety of conditions.

Veterinary sales manager

Farmaceutical cooperative
Tenerife, Canary islands
2007.02 - 2014.05
  • Based in Tenerife, for the Farmaceutial cooperative, to assist pharmaceutical customers with purchases of veterinary producers and provide a high level of customer service.

Timeline

Lead Veterinary surgeon

Goddard Veterinary Group
2024.09 - 2025.09

Head veterinary surgeon

Village Vets
2020.05 - 2024.07

Veterinary surgeon

Your Vets
2015.01 - 2020.02

Veterinary sales manager

Farmaceutical cooperative
2007.02 - 2014.05
Isaco de Armas Jimenez