Isaco de Armas Jimenez
London
Overview
19
19
years of professional experience
Work history
Lead Veterinary surgeon
Goddard Veterinary Group
London
2024.09 - 2025.09
- Working alongside a team of veterinary surgeons and veterinary nurses, delivering medical care to patients including diagnosing and treating a variety of conditions.
- I was the senior veterinary surgeon, dealing not only with animals, but also managing client expectations, clients complaints and managing our stock levels.
- Meeting clients and their pets to assess symptoms and diagnose conditions.
- Keeping patients health charts up to date and advising colleagues of issues
- Conducting physical examinations and writing reports
- Monitoring patients conditions and recovery progress
- Meeting and greeting customers, ensuring they feel welcome and comfortable
- Retaining unhappy customers by listening to their issues and providing solutions to solve them
- Dealing with escalated complaints to resolve them swiftly at minimal cost to the business
- Identify team skills gaps and managing recruitment process for new hires and onboarding
- Reduced the total running costs of the practice by reducing our stock in 25%.
- Reduced the amount of client complaints by 30% by establishing good communication with clients as soon as they were not happy with the service provided.
- Received 90 % good feedback in customer survey
- Retained important clients through continued relationship management
Head veterinary surgeon
Village Vets
London
2020.05 - 2024.07
- Based in West London, I was the Head veterinary surgeon of this small branch, responsible for the health of the patients and ensuring good communication with the clients.
Veterinary surgeon
Your Vets
2015.01 - 2020.02
- Working alongside a team of 5 veterinary surgeons and 8 veterinary nurses within a busy veterinary hospital, delivering medical care to patients including diagnosing and treating a variety of conditions.
Veterinary sales manager
Farmaceutical cooperative
Tenerife, Canary islands
2007.02 - 2014.05
- Based in Tenerife, for the Farmaceutial cooperative, to assist pharmaceutical customers with purchases of veterinary producers and provide a high level of customer service.
Timeline
Lead Veterinary surgeon
Goddard Veterinary Group
2024.09 - 2025.09
Head veterinary surgeon
Village Vets
2020.05 - 2024.07
Veterinary surgeon
Your Vets
2015.01 - 2020.02
Veterinary sales manager
Farmaceutical cooperative
2007.02 - 2014.05