Isabelle Wood
London
Summary
Accomplished professional with expertise in customer service, team leadership, and inventory management. Proficient in cash handling, POS systems, and technical retail software. Strong skills in communication, problem-solving, and compliance with health and safety regulations. Experienced in financial reporting, budgeting, and supply chain management, committed to enhancing operational efficiency and driving business success.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Assistant Store Manager / Coffee Master / Barista
Starbucks Coffee Company
London
2019.09 - 2026.01
- Promoted from Barista to Coffee Master and subsequently to Assistant Store Manager within five years.
- Managed cash handling, stock control, deliveries, and daily store operations.
- Handled and resolved customer complaints efficiently to ensure satisfaction.
- Implemented promotional activities to enhance product visibility and awareness.
- Fostered a positive shopping environment by maintaining cleanliness and organisation.
- Streamlined inventory management with an efficient tracking system for optimal stock levels.
- Led training sessions on product knowledge and sales techniques to elevate customer service standards.
- Ensured compliance with food safety standards, contributing to improved customer satisfaction.
Volunteer Youth Worker
Health & Social Care Extended Diploma Placement
2021.09 - 2022.01
- Established a safe, inclusive environment to promote diversity and respect among children.
- Conducted safety checks of play areas and supervised activities to ensure wellbeing.
- Provided emotional support to enhance mental well-being of children.
- Maintained hygiene standards by cleaning and disinfecting equipment and facilities.
- Ensured children received care, meals, and engagement in activities during sessions.
Sales Assistant
Demelza Hospice Care for Children – Eltham
Eltham
2018.07 - 2018.07
- Designed and organised shop displays to drive sales effectiveness.
- Assisted with stock management to optimise inventory levels.
- Delivered outstanding customer service, enhancing upselling opportunities.
- Developed strong communication and teamwork skills in a retail setting.
Education
Extended Diploma - Health & Social Care (A-Level equivalent)
Stationers’ Crown Woods Academy
London 2018.09 - 9 2020
Skills
- Customer service and client support
- Team leadership and training
- Cash handling and POS operation
- Inventory management and stock control
- Microsoft Office proficiency
- Verbal and written communication
- Problem-solving and complaint resolution
- Health and safety awareness
- Stock replenishment strategies
- Store layout planning
- Order processing skills
- Technical retail software proficiency
- Leadership capabilities
- Complaint resolution expertise
- Inventory control software knowledge
- Supply chain management
- Personal organization skills
- Financial reporting expertise
- Staff development initiatives
- Health and safety regulations compliance
- Budgeting and forecasting skills
- Performance monitoring techniques
- Profit and loss analysis
- People management skills
Certification
- Safeguarding of Children Advanced
- Pediatric First Aid
- Adverse Childhood Experiences
- GDPR Awareness
- Autistic Spectrum Disorder Level 3
- Child Exportation Awareness
- Risk Assessment Awareness
- Equality, Diversity and Human Rights
Timeline
Volunteer Youth Worker
Health & Social Care Extended Diploma Placement
2021.09 - 2022.01
Assistant Store Manager / Coffee Master / Barista
Starbucks Coffee Company
2019.09 - 2026.01
Extended Diploma - Health & Social Care (A-Level equivalent)
Stationers’ Crown Woods Academy
2018.09 - 9 2020
Sales Assistant
Demelza Hospice Care for Children – Eltham
2018.07 - 2018.07