Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Isabelle Roach

Summary

I am a skilled, approachable person, proficient in Microsoft Office. I feel I demonstrate exceptional organisational abilities and creative problem-solving skills. I have a strong aptitude for leadership whilst understanding the importance of teamwork and working collaboratively. Adept at delivering outstanding customer service, resolving complaints effectively, managing cash handling and budgeting with confidence. I am a hardworking, punctual, and detail-oriented person, who excels in critical thinking and collaborative environments. I am a keen learner who is always willing to test myself with new challenges. I embrace difference; I find it easy to work with people of all cultures, beliefs and backgrounds.

I have a exemplary attendance record and understand the importance of a good first impression.

Overview

3
3
years of professional experience
32
32
years of post-secondary education

Work history

Customer sales assistant

The Card Factory (Seasonal Work)
St Helens, Merseyside
10.2024 - 12.2024
  • I assisted customers in helping them find products, and which products may benefit them the most
  • Restocked the shelves and maintained the store
  • Serving customers at the till, handling cash and card payments
  • Cleaned the store and maintained good hygiene
  • Replenishing the stock
  • Provided accurate information about promotions and product features to enhance customer experience.

Waitress assistant

The Red Cat Public House
Crank, St. Helens
09.2023 - 04.2024
  • Greeted and directed customers to their seats
  • Recorded and served food and drink orders while also collecting payments
  • Created and plated a variety of delectable desserts to enhance dining experiences
  • Ensured tables were kept tidy throughout my shifts
  • Ensured high-quality standards for products
  • Effectively communicated with serving and kitchen staff
  • Complied with health and safety regulations
  • Provided excellent customer satisfaction
  • Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak time

Sports leader

Kabs Centre 63
Kirkby, Knowsley
12.2021 - 03.2022
  • Led activities to enhance children's confidence and self-esteem
  • Contributed to the planning and implementation of group events
  • Engaged and motivated children to participate actively in various activities
  • Reported concerns to the Centre Manager
  • Ensured compliance with health and safety standards Closely followed policies and procedures, ensuring children stayed within a fun and safe environment
  • Understood and followed safeguarding guidance
  • Collaborated with team members to develop training programmes that improved participant skills.

Education

BTEC - Business Studies

Rainford Sixth Form
Rainford, St. Helens
09.2023 - 07.2025

GCSEs - English Literature

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

GCSEs - English Language

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

GCSEs - Mathematics

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

GCSEs - Science

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

GCSEs - Technology - Resistant Materials

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

GCSEs - History

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

GCSEs - Spanish

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

BTEC - Media

Rainford High School
Rainford, St. Helens
09.2019 - 07.2023

Skills

  • Extremely proficient in all areas of Microsoft Office
  • Organised
  • Creative
  • Good leadership skills
  • Great team member
  • Strong in complaint resolution
  • Confident in cash handling and budgeting
  • Fantastic customer service skills
  • Hardworking and Punctual
  • Great problem solving and critical thinking skills
  • Thoughtful, approachable person

Affiliations

  • I am passionate about fitness and physical activity, having trained in Thai boxing at Skem Muai Thai Gym for the past five years, alongside strength and conditioning classes. I enjoy challenging myself physically and appreciate the discipline and resilience that martial arts cultivate. Outside of training, I value healthy living, socialising with friends, and spending quality time with family. I also enjoy exploring new experiences, learning new skills, and making the most of family holidays.

Timeline

Customer sales assistant

The Card Factory (Seasonal Work)
10.2024 - 12.2024

Waitress assistant

The Red Cat Public House
09.2023 - 04.2024

BTEC - Business Studies

Rainford Sixth Form
09.2023 - 07.2025

Sports leader

Kabs Centre 63
12.2021 - 03.2022

GCSEs - English Literature

Rainford High School
09.2019 - 07.2023

GCSEs - English Language

Rainford High School
09.2019 - 07.2023

GCSEs - Mathematics

Rainford High School
09.2019 - 07.2023

GCSEs - Science

Rainford High School
09.2019 - 07.2023

GCSEs - Technology - Resistant Materials

Rainford High School
09.2019 - 07.2023

GCSEs - History

Rainford High School
09.2019 - 07.2023

GCSEs - Spanish

Rainford High School
09.2019 - 07.2023

BTEC - Media

Rainford High School
09.2019 - 07.2023
Isabelle Roach