Isabelle Hutchinson
Scarborough,North Yorkshire
Summary
I am a motivated and hardworking individual transitioning into the yachting industry with a strong background in hospitality and guest services. While new to the yachting industry, my adaptability, work ethic and willingness to learn will enable me to adapt to the ever changing requirements. I have a strong ability to work well under pressure in fast- paced environments. My positive outlook enables me to work well in a team and my passion for high quality guest services helps me in making sure the smallest details are taken care of.
Overview
5
5
years of professional experience
Work history
Front of House and Bar Manager
Ye Olde Forge Valley Inn
Scarborough, North Yorkshire
2021.05 - 2026.04
- Roles began as front of house in the busy restaurant, providing table service and later promoted to shift management. .
- Overseeing stock and cellar management- maintaining efficient stock rotation and ensuring proper cleanliness and safety regulations are met.
- Ensuring customer satisfaction by managing issues promptly and delivering to the highest standards.
- Played a key role in coordinating and preparing for upcoming events.
- Increasing revenues through customer experience and instilling my positive attitude in the team.
Serviced Accommodation Manager
Robins Retreat Holiday Cottage
Scarborough, North Yorkshire
2024.04 - 2025.09
- Managing guest changeovers for high-occupancy holiday accommodation while consistently delivering five star service.
- Ensured the accommodation consistently met guest expectations by implementing improvements based on feedback and reviews made by previous guests.
- Handled guest enquiries, issues and special requests promptly and professionally, which contributed to repeat bookings and strong reviews.
Education
A-Levels -
Lady Lumleys College
Pickering, North YorkshireGCSEs -
Lady Lumleys
Pickering, North YorkshireSkills
- Customer service
- Bar Management
- Attention to detail
- Able to work in a team
- Strong work ethic
Additional Information:
- Non Smoker
- No tattoos
Certifications
- STCW- basic training certificates- Seascope Maritime Training, Liverpool.
14- 18.07.2025
- ENG1
Issued- 16th July 2025
Expires- 15th July 2027
Further Training
Courses planned for the future:
- RYA Powerboat Level 2
- RYA PWC Proficiency
- Mixology
Hobbies and Interests
- Keeping fit and staying social at the gym
- Reading
- Skiing
References
- Heidi Dickinson: Bar and restaurant Landlady- "Izzy is a true professional who always goes the extra mile to ensure guest satisfaction, brings energy and positivity to the team and consistently delivers excellent customer service under pressure"
- Emma Hopper: Holiday Cottage Owner- "Always thorough and reliable, I could trust her completely to have the cottage spotless and ready for guests every time".
- Sam Usher: Royal Yachting Association Regional Manger, Trainer and Super Yacht Inspector- "While Izzy will be green to the super yacht industry, she holds the skills, attitude and personality that will make her a key member of any crew. With her cheerful personality and work ethic, i am sure she will progress quickly and be an asset to any crew".
Timeline
Serviced Accommodation Manager
Robins Retreat Holiday Cottage
2024.04 - 2025.09
Front of House and Bar Manager
Ye Olde Forge Valley Inn
2021.05 - 2026.04
A-Levels -
Lady Lumleys College
GCSEs -
Lady Lumleys