Isabelle Hennessy
Maidstone,Kent
Summary
Detail-oriented Administrator with extensive experience in Quality Control, Estimating, Production, and Client Relations for luxury timepiece and jewelry brands. Proven ability to uphold brand identity through technical expertise and meticulous attention to detail. Skilled in navigating complex technical issues and facilitating challenging conversations with professionalism and empathy.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Sequential Technician and Customer Service Co-ordinator
Rolex
Kings Hill
04.2022 - 10.2025
- Exceeded annual production and quality control targets by 14%, achieving a return rate below 2%.
- Produced accurate quotations and invoices for the repair of Rolex timepieces.
- Apadptive and enthusiastic, supported multiple departments ensuring minimal disruption to production targets.
- Served as front of house for both Rolex UK service centres.
- Amended incorrect quotations and investigated recurring discrepancies to enhance accuracy.
- Managed inbound enquiries, handling over 50 phone calls and 30 emails daily.
- Coordinated repairs across all UK Rolex workshops, ensuring effective communication between clients and workshops.
- Took ownership of communications with VIP clients and resolved formal complaints.
- Contirbuted to the development of SOPs for multiple departments.
- Arranged logistics for high-value components, including deliveries to VIP clients and Geneva Headquarters.
Sales Assistant and Jewellery Repair Coordinator
The Corner Cupboard
Saffron Walden
09.2019 - 04.2022
- Delivered enthusiastic and compassionate customer service within high street retail.
- Implemented and managed jewellery repair services for in-store purchases and loyal customers.
- Oversaw daily opening and closing procedures as key holder for business operations.
- Independently managed four top-selling jewellery ranges, driving sales performance.
- Maintained accurate stock levels and coordinated deliveries to address low inventory issues.
- Cleaned and repaired sterling silver and gemstone jewellery to ensure quality standards were upheld.
- Handled customer queries and complaints efficiently to enhance service delivery.
Jewellery maker and customer service assistant
Tatty Devine
Chatham
09.2016 - 07.2019
- Production jeweller, completing 100+ units a week to a high standard.
- Conducted final inspections on completed pieces for assured quality standards.
- Effectively picked, packed and shipped all online orders meeting the post collection time each day.
- Communicated stock requirements to the jewelry workshop in order to fulfill wholesale orders.
- Independently organised over 10 years of production waste for use in new pieces and future repairs.
- Supported the customer service and fulfillment teams in addition to production quotas.
- Trained staff for additional support in fulfillment and customer service.
Education
BA First Class - Contemporary Jewellery and Silversmithing
University of the Creative Arts
Rochester 09.2015 - 09.2018
Skills
- Preparing customer documents
- Administration
- Material allocation
- Systematic problem solving
- Maintaining technical records
- High attention to detail
- High volume customer service
- Excellent communication skills
- Assembly and disassembly techniques
- Quality Control
Timeline
Sequential Technician and Customer Service Co-ordinator
Rolex
04.2022 - 10.2025
Sales Assistant and Jewellery Repair Coordinator
The Corner Cupboard
09.2019 - 04.2022
Jewellery maker and customer service assistant
Tatty Devine
09.2016 - 07.2019
BA First Class - Contemporary Jewellery and Silversmithing
University of the Creative Arts
09.2015 - 09.2018