Isabelle Hack
Leominster,Herefordshire
Summary
Driven Front of House Leader with exceptional leadership and communication skills, capable of managing teams and ensuring customer satisfaction. Demonstrates proficiency in conflict resolution and multitasking, fostering welcoming environment. Committed to enhancing guest experiences and operational excellence.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Senior Front of House Lead
Newton Court
Leominster
2024.10 - Current
- Coordinated between kitchen and service staff, reducing order delays significantly.
- Dealt efficiently with unexpected situations like sudden influx of customers or equipment breakdowns, minimising disruptions in service delivery.
- Supervised team members, instilling excellent work ethics and discipline.
- Trained new employees, increasing their efficiency in job roles.
- Conducted regular inventory checks for timely replenishment of supplies.
- Managed reservations, ensuring optimal seating arrangements for customers' comfort.
- Handled cash transactions accurately avoiding discrepancies end of each shift.
- Participated actively in staff meetings contributing valuable insights towards improving operational efficiency.
Front of house assistant
Grove Golf and Bowl
Leominster
2023.12 - 2025.03
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Seasonal Sales Assistant
Crockford Bridge Farm Addlestone
2023.09 - 2023.10
- Dealing with customer queries, handling cash during sales, serving/making hot drinks, running an ice-cream parlour, stocking up shelves.
Polo Groom (Summer Seasonal job)
Cool Hooves Polo, Royal County of Berkshire Polo Club
Windsor
2022.06 - 2023.08
- Demonstrated commitment towards animal welfare-received commendations from superiors.
- Fulfilled all administrative duties, ensured seamless stable management.
- Assisted with veterinary visits, facilitated smooth operations during examinations and treatments.
- Maintained cleanliness in stable areas to uphold a high standard of hygiene
Polo Groom (Winter Seasonal job)
Ash Farm Arena Polo Club
Ottershaw, Surrey
2021.09 - 2023.04
- Administered medications under vet's direction-improved animal health outcomes.
- Accompanied on transportation trips, safeguarded animal well-being during transit.
- Enhanced the comfort of horses through proper grooming techniques.
- Handled difficult animals with professionalism, maintained peaceful stable environment.
- Provided optimal care for horses, leading to enhanced wellbeing.
- Assisted with veterinary visits, facilitated smooth operations during examinations and treatments.
- Maintained cleanliness in stable areas to uphold a high standard of hygiene.
- Fulfilled all administrative duties, ensured seamless stable management.
Food and Beverage Assistant - (Bank staff)
Signature Parklands Manor
Chertsey, Surrey
2020.02 - 2021.09
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Coordinated with chefs on special dietary requirements ensuring customer satisfaction.
- Upheld hygiene standards, resulting in optimal food safety conditions.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
Christmas Elf
Chobham Adventure Farm
Chobham
2019.11 - 2019.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
Seasonal Sale Assistant
Crockford Bridge Farm Addlestone
2019.09 - 2019.10
- Provided customer service, delivering high levels of satisfaction.
- Coordinated team meetings to enhance communication and productivity.
- Liaised with clients to maintain relationships and foster repeat business.
Assistant Groom
West Weylands Farm
Hersham, Walton-on-Thames
2019.05 - 2019.08
- Assisted with veterinary visits, facilitated smooth operations during examinations and treatments.
- Administered medications under vet's direction-improved animal health outcomes.
- Coordinated feeding schedules according to individual dietary needs-reduced wastage.
- Strengthened horse performance with regular exercise routines.
- Maintained cleanliness in stable areas to uphold a high standard of hygiene.
- Accompanied on transportation trips, safeguarded animal well-being during transit.
- Handled difficult animals with professionalism, maintained peaceful stable environment.
Sales Assistant
Bourne Valley Garden Centre
Rowtown
2018.05 - 2019.04
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
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Fullbrook School
New Haw, SurreyEquine Management Level 3 Horse Management, Equine Management – Level 2 Horse Management, English Functional Skills 1, 2, 3
Merrist Wood College
2018.09 - 2019.07
Skills
- Flexibility in scheduling
- Patience and tolerance
- Barista training
- Hospitality leadership
- Time efficiency
- Customer Service
- Team Leadership
- Inventory management
- Positive attitude
References
References on request
Hobbies
Equine sports (Showjumping & Polo), photography, sewing and cooking.
Accomplishments
Fund Raising- RSPCA. Certificates for achieving goal set by instructor during clear round and Dressage events and show jumping.
Affiliations
- Baking/ Cooking
- Hiking
References
References available upon request.
Timeline
Senior Front of House Lead
Newton Court
2024.10 - Current
Front of house assistant
Grove Golf and Bowl
2023.12 - 2025.03
Seasonal Sales Assistant
Crockford Bridge Farm Addlestone
2023.09 - 2023.10
Polo Groom (Summer Seasonal job)
Cool Hooves Polo, Royal County of Berkshire Polo Club
2022.06 - 2023.08
Polo Groom (Winter Seasonal job)
Ash Farm Arena Polo Club
2021.09 - 2023.04
Food and Beverage Assistant - (Bank staff)
Signature Parklands Manor
2020.02 - 2021.09
Christmas Elf
Chobham Adventure Farm
2019.11 - 2019.12
Seasonal Sale Assistant
Crockford Bridge Farm Addlestone
2019.09 - 2019.10
Assistant Groom
West Weylands Farm
2019.05 - 2019.08
Equine Management Level 3 Horse Management, Equine Management – Level 2 Horse Management, English Functional Skills 1, 2, 3
Merrist Wood College
2018.09 - 2019.07
Sales Assistant
Bourne Valley Garden Centre
2018.05 - 2019.04
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Fullbrook School