ISABELLE COTTERILL
Tamworth,Staffordshire
Summary
Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Skilled in adapting and learning new skills, with a proven track record in assisting with new starter training. Focused on always producing high-quality and professional results. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Cleaner
Boxer Facilities
Atherstone, Warwickshire
04.2024 - 11.2025
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Kept communal areas tidy and well-organised for optimal functionality.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
Waitress
The Unicorn Inn
Atherstone, Warwickshire
09.2021 - 05.2024
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Silver service waiter
Mythe Barn
Atherstone, Warwickshire
07.2023 - 10.2023
- Prevented food contamination, ensuring adherence to OSHA food handling guidelines across all tasks.
- Smoothed service during peak hours by assisting wait staff in transporting food from kitchen to guest tables.
- Enabled effective running of shifts by participating in daily service briefings.
- Optimised guest comfort, providing a warm welcome according to established standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Education
GCSEs - English Language, English Literature, Math's, Combined Science, Fine Art, Dance, Geography, RS
The Polesworth School
Tamworth, STS 09.2019 - 05.2021
Diploma of Higher Education - Uniformed Public Service Diploma NCFE Level 3
South Staffordshire College
Tamworth, STS 09.2021 - 06.2023
Skills
- First aid and CPR Trained
- Good Communication skills
- High level of professionalism
- Ability to build good rapport with customers and team members
- Confident using Microsoft Office
- Ability to adapt and learn new skills
- Ability to step up and assist with new starter training
- Hygiene standards awareness
- Deep-Cleaning expertise
Certification
Full UK Driving License.
Timeline
Cleaner
Boxer Facilities
04.2024 - 11.2025
Silver service waiter
Mythe Barn
07.2023 - 10.2023
Waitress
The Unicorn Inn
09.2021 - 05.2024
Diploma of Higher Education - Uniformed Public Service Diploma NCFE Level 3
South Staffordshire College
09.2021 - 06.2023
GCSEs - English Language, English Literature, Math's, Combined Science, Fine Art, Dance, Geography, RS
The Polesworth School
09.2019 - 05.2021