Isabelle Burke
Alresford,Hampshire
Summary
Current Adult Care Payments Finance Assistant skilled in data processing and analysis with strong attention to detail and methodical approach. Brings motivation to learn and excel combined with skills developed from First Impressions Customer Service qualification training and previous experience. Versed in accounting software such as SWIFT, SAP and Excel spreadsheets.
I am an analytical and organised individual with a keen desire to learn from and assist accounting team. Competent in processing and querying care payment invoices. Seeks to join organisation offering opportunities for professional development.
I am friendly and approachable team worker, committed to improving and streamlining financial processes within organisations. I have excellent communication skills, developing rapport across all levels of business to maintain clear, concise information into my team.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Finance Assistant
Hampshire County Council
Winchester, Hampshire
11.2022 - Current
- Prepared bi-weekly invoices, promptly sending out bills for customers.
- Evaluated office processes and suggested efficiency improvements.
- Observed strict confidentiality policies to maintain data integrity.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Maintained and improved company bookkeeping processes.
- Prepared bank deposits, checking and correcting any errors.
- Analysed financial information to identify discrepancies.
- Participated in monthly, quarterly and annual audits.
- Entered transactions into internal databases.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Reviewed customer invoices for accuracy and posted information to general ledger.
- Interpreted and applied accounting policies, rules and regulations to confirm compliance with applicable standards.
- Maintained company purchase and sales ledgers.
- Coordinated completion of client requests following directions from partners and managers.
- Reviewed and filed payroll documents following department procedures.
Bookmaker
Britbet
, United Kingdom
12.2021 - Current
- Processed data quickly and accurately for smooth, orderly operations.
- Stayed up-to-date on policies and rules to maintain consistency.
- Determined odds using multiple sources of information.
- Received and paid off bets at horse racing events.
- Adhered to ethical code of conduct for gambling.
- Complied with regulatory standards and requirements.
- Identified and removed cheating players following procedure.
- Organised cash flow and recorded transactions for accurate recordkeeping.
- Entered and verified game-related data on computer system.
- Calculated risk to decide odds and hedge or refuse bets.
- Enforced gambling rules to guarantee fair play.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Generated and issued list of approximate odds to guarantee house profitability.
- De-escalated conflict to prevent incidents and maintain patron safety.
- Distributed winnings and collected payments from losers.
- Communicated betting information and outlined related procedures.
- Ran daily functions of tote operations.
- Handled complaints and reported incidents to management.
bookmaker
Betfred
Alton, Hampshire
08.2022 - 09.2023
- Entered and verified game-related data on computer system.
- Distributed winnings and collected payments from losers.
- Received and paid off bets at racing events.
- Identified and removed cheating players following procedure.
- De-escalated conflict to prevent incidents and maintain patron safety.
- Processed data quickly and accurately for smooth, orderly operations.
- Calculated risk to decide odds and hedge or refuse bets.
- Stayed up-to-date on policies and rules to maintain consistency.
- Ran daily functions of tote operations.
- Communicated betting information and outlined related procedures.
- Generated and issued list of approximate odds to guarantee house profitability.
- Determined odds using multiple sources of information.
- Organised cash flow and recorded transactions for accurate recordkeeping.
- Enforced gambling rules to guarantee fair play.
- Adhered to ethical code of conduct for gambling.
- Handled complaints and reported incidents to management.
- Served customers with excellent customer service skills to facilitate positive experiences.
- Complied with regulatory standards and requirements.
Crew Team Member
Five Guys
Cheltenham, Gloucestershire
09.2021 - 05.2022
- Prepared food and beverages within target timeframes.
- Trained in food safety and hygiene practices.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Attended to customers with friendly and accurate service.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant portion and presentation standards.
- Ran orders from kitchen to dining areas.
- Shared product knowledge to answer customer questions and make suggestions.
- Maximised restaurant cleanliness and accessibility.
- Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
- Acted as team player by helping colleagues finish their tasks.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Operated cash register to take payments and process orders.
- Performed daily opening and closing routines, cashing up and inventory checks.
- Addressed questions, concerns and complaints of customers.
- Established professional relationships with peers to enhance productivity and teamwork.
- Performed daily opening and closing routine including cashing up, inventory checks and security procedures.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Fried chicken, fish and potatoes to make different fast food dishes.
- Used fryers, grills and microwaves while following safety guidelines.
- Stayed up-to-date on fast food menu changes to answer customer ingredient and portion questions.
- Prepared ingredients before busy period based on expected customer levels.
- Handled customer complaints using quick decision-making to resolve issues.
- Prepared sandwiches and salads to recipe guidelines.
- Greeted incoming customers, offered menu information and documented orders.
- Operated griddle to heat up or cook meats, cheeses and bread pieces.
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Used fryers , grills, and microwaves while following safety guidelines.
- Grilled meats for correct time to reach safe internal temperatures.
- Took orders at counter and drive-through with clear communication and professionalism.
- Cleaned food preparation areas, cooking surfaces and utensils throughout shifts.
Waitress
The West Meon Pub
West Meon, Hampshire
08.2018 - 08.2019
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Used upselling methods featuring specials to complement dishes.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Assisted waiters during big events and functions to preserve smooth workflow.
- Provided menu and offered recommendations to complement dining experience.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Informed kitchen staff regarding order and requirements.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
- Maintained bar stocks, replenishing daily as necessary.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Refused drinks service to guests without appropriate proof of age.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Equine Groom
Adam Winbourne
West Meon, Hampshire
04.2018 - 07.2018
- Cleaned and maintained leather tack such as bridles and saddles.
- Coordinated daily feeding, watering and exercise schedules, adhering to strict dietary requirements to achieve desired weight.
- Tacked up and untacked horses before and after outings.
- Patrolled yard and enforced security procedures.
- Mucked out stables and yards in line with schedule.
- Groomed horses for competition days to meet established presentation standards.
- Monitored horse welfare and wellbeing, identifying and addressing any unmet needs.
- Replaced bedding in thoroughly cleaned stalls for hygienic animal living quarters.
- Led horses to and from stables and fields safely to reduce likelihood of injuries.
- Maintained stables.
- Cleaned and brushed horses' coats for silky smooth finished look.
- Monitored animal grooming trends to meet customer demand.
- Trained in animal first aid to provide emergency assistance.
- Optimised animal comfort during treatments through compassionate care.
- Fed, groomed and watered ahead of treatments.
- Calmed anxious pets to achieve positive grooming experiences.
- Sterilised grooming equipment between treatments for faultless hygiene standards.
- Checked animal coats for fleas and ticks, offering treatment advice.
- Maintained exceptional animal welfare.
- Used various styling techniques to meet client specifications.
- Utilised harnesses and slings to provide comfort and security to animals during grooms.
- Sourced grooming products to benefit animals with hair and skin conditions.
- Planned proactively to meet busy grooming schedules.
- Bathed animals for maximum cleanliness and comfort.
- Assessed animal behaviours and conditions.
Education
Bachelor of Science - Professional Policing
University of Gloucestershire
Cheltenham 09.2019 - 06.2022
BTEC Level 3 - Equine Studies
Sparsholt College, Hampshire
Sparsholt 09.2017 - 07.2019
Skills
- Invoicing procedures
- Swift
- SAP software
- Attention to Detail
- High volume transactions
- Payment processing
- Self-Motivated
- Professional attitude
- Financial records
- Data Entry
- Flexible and Adaptable
- Organization and Time Management
- Dependable and Responsible
- Decision-Making
- Planning and Coordination
- Excellent Communication
- Client communication
- Multitasking Abilities
- Database management
- Order taking
- Till accuracy
- Cash counting machine operations
- Coin counting
- Credit card payment processing
- Cash register operations
- Identification verification
- Physical strength
- Cash handling policies
- Customer service
- Cash handling
Languages
English
Native
Timeline
Finance Assistant
Hampshire County Council
11.2022 - Current
bookmaker
Betfred
08.2022 - 09.2023
Bookmaker
Britbet
12.2021 - Current
Crew Team Member
Five Guys
09.2021 - 05.2022
Bachelor of Science - Professional Policing
University of Gloucestershire
09.2019 - 06.2022
Waitress
The West Meon Pub
08.2018 - 08.2019
Equine Groom
Adam Winbourne
04.2018 - 07.2018
BTEC Level 3 - Equine Studies
Sparsholt College, Hampshire
09.2017 - 07.2019
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