Isabelle Bolger
Poole,Dorset
Summary
Dedicated professional with extensive experience in cafe, restaurant, and bar sectors. Recognised for exceptional customer service skills and ability to excel in fast-paced environments. Proven track record of exceeding customer expectations and enhancing overall service quality.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Bar worker
The Bermuda Triangle
Poole, , Dorset
04.2025 - Current
- Assisted in maintaining cleanliness and organisation of bar area to ensure a pleasant environment.
- Provided support to bartenders by preparing garnishes and stocking supplies during busy shifts.
- Communicated effectively with customers to take orders and address any inquiries regarding menu items.
- Collaborated with team members to ensure prompt service and enhance overall customer satisfaction.
- Monitored inventory levels and reported shortages to ensure bar was adequately stocked at all times.
- Followed health and safety regulations to maintain hygiene standards in food and beverage service.
- Engaged with patrons to create a welcoming atmosphere and promote a positive experience.
- Followed strict opening and closing procedures for operational efficiency.
- Checked ID cards to prevent underage drinking.
- Balanced cash drawer at end of shift, preventing financial discrepancies.
Waitress and Restaurant Worker
A Bit on the Side (Bermuda Triangle)
Poole, Dorset
07.2023 - 04.2025
- Provided exceptional customer service by attentively taking orders and addressing inquiries.
- Managed dining area efficiently by ensuring cleanliness and organisation of tables and utensils.
- Assisted kitchen staff by delivering orders promptly and ensuring accuracy in service.
- Collaborated with team members to create a positive dining experience for guests.
- Handled cash transactions accurately while processing payments and issuing receipts.
- Resolved customer complaints professionally, ensuring a pleasant dining atmosphere for all.
- Maintained clean and organised dining area for customer comfort.
- Provided top-notch service to customers, improved overall dining experience.
Education
A-Levels - Maths
Parkstone Grammar School
Poole 09.2023 - 06.2025
A-Levels - Biology
Parkstone Grammar School
Pool 09.2023 - 06.2025
A-Levels - Psychology
Parkstone Grammar School
Poole 09.2023 - 06.2025
Skills
- Service mindset
- Handling difficult customers
- Enthusiasm and positivity
- Patience and tolerance
- Stock inventory control
- Cash handling
- Payment Processing
- Verbal communication
- Outstanding customer service
- Clear communication
- Customer rapport
Affiliations
- Playing Sport - Football
- Avid Reader
- Gym and keeping fit
- Getting outdoors - have climbed Snowden and Ben Nevis
Certification
Full clean driving license
Timeline
Bar worker
The Bermuda Triangle
04.2025 - Current
A-Levels - Maths
Parkstone Grammar School
09.2023 - 06.2025
A-Levels - Biology
Parkstone Grammar School
09.2023 - 06.2025
A-Levels - Psychology
Parkstone Grammar School
09.2023 - 06.2025
Waitress and Restaurant Worker
A Bit on the Side (Bermuda Triangle)
07.2023 - 04.2025
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