Isabella Stephenson

• Successfully managed high-volume shifts, serving up to 200 customers without compromising service quality.
• Customised drink orders based on customer preferences, demonstrating versatility and expertise.
• Prepared ingredients and mixed special cocktails for customers using alcoholic or non-alcoholic bases.
• Advised customers on available beverages and optimum choices for individual tastes.
• Created visually appealing garnishes for cocktails to enhance presentation before service.
• Designed and developed stunning coffee art on cappuccinos, mochas and lattes.
• Trained new staff on bar operations, cocktail preparation, and customer service standards.
• Verified customer age using official government identifications prior to serving alcohol.
• Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
• Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
• Enhanced cleanliness and presentation by polishing glassware and cutlery prior to storage.
• Participated in mixology competitions, gaining recognition and awards for the establishment.

• Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Provided exceptional customer service by responding to enquiries and offering tailored beverage recommendations.
• Managed peak morning rush effectively, delivering accurate and consistent service to customers during high-volume hours.
• Maintained calm demeanour during busy periods and special events, ensuring smooth service delivery.
• Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas...

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• Maintained clean, safe environments to minimise accident risks.
• Deep cleaned toilets, sinks, and floors while restocking supplies.
• Swept floors to maintain cleanliness and safety for students., vacuumed, polished and mopped hard floors within the school.