Isabella Southwick
Summary
Graduate with expertise in customer relations, adept at handling inquiries and coordinating bookings in fast-paced settings. Skilled in using Microsoft 365 and Shopify POS for efficient information management. Demonstrated success in resolving customer issues and maintaining exceptional service standards through clear communication.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Nanny
Kuro Kids
London
2026.02 - Current
- Communicate regularly with parents to provide updates on children's development and daily activities.
- Coordinate schedules and daily routines while maintaining clear and reliable communication with families.
- Maintain accurate information regarding children's needs, wellbeing, and safeguarding requirements.
- Support children's development through structured educational activities and routines.
Sales assistant
Glossier
London
2025.10 - 2026.01
- Delivered front line customer service in a busy retail environment, responding to enquiries and providing product guidance.
- Communicated with UK and international customers, adapting communication to meet different needs.
- Resolved customer issues professionally to maintain a positive customer experience.
- Used Shopify POS to process transactions, update customer records, and maintain accurate data.
- Contributed to team targets while maintaining a high standard of service delivery.
Bar staff member
Milford Golf Club
Milford, Surrey
2025.05 - 2025.07
- Responded to telephone enquiries from members and visitors regarding bookings, events, and club services.
- Assisted with booking coordination and email enquiries, ensuring accurate information was provided.
- Supported member check-ins and administrative tasks using internal systems.
- Contributed to the smooth running of large events, including weddings and member functions.
Catering assistant
PGL
2025.03 - 2025.05
- Supported catering operations for up to 1,000 children per mealtime in a high-pressure, time-critical environment.
- Managed time effectively to consistently meet service deadlines during peak periods, ensuring timely meal delivery for children.
- Implemented safeguarding procedures and monitored child wellbeing, prioritising safety and professionalism in all responsibilities.
Education
Bachelor of Arts - Criminology
University of Nottingham
Nottingham 2021.09 - 2024.07
Skills
- Scheduling coordination
- Customer inbox management
- Administrative support
- Data entry & information accuracy
- Microsoft 365 (Word, Excel, Outlook)
- CRM & POS systems (Shopify POS)
- Transaction processing & system navigation
- High-volume time management
- Written and verbal communication
- Customer experience optimisation
Affiliations
- swimming
- travel and learning about different cultures
Timeline
Nanny
Kuro Kids
2026.02 - Current
Sales assistant
Glossier
2025.10 - 2026.01
Bar staff member
Milford Golf Club
2025.05 - 2025.07
Catering assistant
PGL
2025.03 - 2025.05
Bachelor of Arts - Criminology
University of Nottingham
2021.09 - 2024.07