Isabella Scott Mellor
Holmes Chapel,Cheshire East
Summary
I am an approachable , friendly , enthusiastic , motivated and reliable and responsible individual . I work well in both a team environment and using my own initiative being able to use independent decision - making skills showing sound judgement . I am mature and adaptable to challenging situations , I am able to work well under pressure and adhere to strict deadlines and able to follow instruction precisely . I am an excellent time manager and show a resourceful and logical thinking approach to problem solving . I am ready to learn and develop new skills .
Overview
1
1
year of professional experience
Work history
Chef /Customer service
El Fourno
Holmes Chapel, Cheshire East
02.2023 - Current
- Operated cash register to process sales transactions.
- Assisted customers with placement of refunds and exchanges.
- Passed customer feedback to sales or product teams to make improvements on company offerings.
- Prepared and submitted sales contracts for client orders.
- Took calls and escalated complex inquiries to appropriate members of staff.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
- Monitored line work processes to ensure consistency in quality, quantity and presentation.
- Utilised proper cleaning techniques to sanitise counters and utensils, enabling safe preparation of raw produce.
- Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
- Minimised kitchen waste through effective recycling, composting and disposal systems.
- Checked freezer and refrigerator temperatures regularly, maintaining produce quality and safety.
- Monitored kitchen staff and environments to ensure appropriate safety procedures were implemented.
- Preserved kitchen equipment to prevent damages and breakdowns.
- Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.
- Determined freshness and quality of dishes and provided timely deliveries to customers.
- Followed health and safety guidelines to keep food storage safe, prevent spoilage and minimise cross-contamination risks.
- Tracked ingredient use and portioning, identifying opportunities to reduce costs and improve profitability.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
- Oversaw chefs, cooks and kitchen support staff to run smooth operation.
- Inspected completed work and stations to verify conformance with standards.
- Handled and stored food with proper methods to eliminate illness risks and prevent cross-contamination.
- Monitored kitchen operations to spot and correct issues impacting team performance or quality.
- Worked with front of house team to coordinate fast, fresh deliveries in line with professional reputation.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Adhered strictly to policies and procedures for continued company compliance.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Assisted customers with varying questions using product knowledge and service expertise.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Observed organisational values and principles to provide excellent customer experiences.
- Identified service issues and contributed ideas to improve quality-of-service levels.
- Completed opening and closing procedures each day.
- Reduced customer wait times through optimised checkout processes.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Checked notes carefully to spot counterfeit currency.
- Educated customers on promotions, offers and special events to enhance product sales.
- Helped meet business needs by working extra shifts.
- Resolved customer complaints and answered queries about store products.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Used POS register system to total values and complete cheque, card, or mobile payments.
- Assessed notes and vouchers to determine validity and decrease fraudulent activities.
- Counted change correctly and issued customer receipts.
- Trained and mentored new cashiers and clerks in correct processes.
- Wrapped and bagged purchases for customers to easily carry items without damage.
- Scanned products at high tempo to quickly process customer transactions.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Recommended products and services to customers based on requirements.
Kitchen Assistant
The George and Dragon
Holmes Chapel, Cheshire East
02.2022 - 12.2022
- Used kitchen equipment as instructed and to safety protocols.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Identified and addressed potential hazards to decrease accidents.
- Cleared tables to remove dirty utensils and leftover food items.
- Rotated stock to keep ingredients fresh.
- Checked equipment state to identify and report faulty machinery for repair.
- Operated storage temperature controls, keeping stored ingredients fresh.
- Received and unloaded new inventory for storage in stores.
- Rotated food on workstations and in display cases, disposing of spoilt items.
- Observed health and hygiene standards to minimise food contamination.
- Manned till and processed and recorded payments for orders.
- Engaged clients to determine needs and recommend menu items.
Education
BTECH - Art and Design Practice
South Cheshire College
Crewe 09/2021 - 07/2022
GCSEs -
Holmes Chapel Comprehensive School
Cheshire 09/2016 - 07/2021
Skills
- Complaint resolution
- Order fulfillment
- Professional telephone
- Sales expertise
- Money handling abilities
- Service standard compliance
- Recordkeeping strengths
- Staff education and training
- Stock management
- Stockroom procedures
- Customer relations
- Quality Control
- Kitchen station cleanliness
- Kitchen staff coordination
- Waste management
- Food safety and rotation
- High-volume meal preparation
- Kitchen station organisation
- Fridge and freezer maintenance
- Food storage
- Food preparation mastery
- Ingredient management
- Allergen management
- Ingredient stock control
- Temperature checking
- Inventory monitoring
- Policy enforcement
- Kitchen equipment operation
- Safe food handling
- Infection Prevention and Control
- Food storage safety
- Food storage protocol
- Food Hygiene
- Order accuracy
- Food preparation techniques
- Meal packaging and preparing
- Chef support
- Engaging leadership style
- Made-to-order meals
- Steady food flows
- Food safety protocol
- Mathematical aptitude
- Effective communications
- Kitchen inventory control
- Process improvements
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Chef /Customer service
El Fourno
02.2023 - Current
Kitchen Assistant
The George and Dragon
02.2022 - 12.2022
BTECH - Art and Design Practice
South Cheshire College
09/2021 - 07/2022
GCSEs -
Holmes Chapel Comprehensive School
09/2016 - 07/2021
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