Isabella Ross
Farnborough,Hampshire
Summary
Results-oriented and dedicated Training Operations Manager experienced in arranging training instructors, curriculum choices and course plans to accomplish company targets. Skilled in managing courses on topics related to either product specific or soft-skills. Detailed and Organised individual who is always willing to learn new things. Ready to bring over 20 years' experience in Training, Operations and Events Management to dynamic new role.
Overview
18
18
years of professional experience
20
20
years of post-secondary education
1
1
Certification
Work history
Training Operations Manager, EMEA
Riverbed Technology
Bracknell, Berkshire
10.2011 - Current
- Minimise discrepancies by effectively assisting on access to training materials/ courses for Riverbed Customers.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Drove performance while managing and maintaining customer expectations, quality standards and SLAs.
- Partnered with internal teams to develop new operating opportunities to enhance service delivery.
- Led overall direction, coordination and evaluation of department functions for Live and Self-Paced courses.
- Analysed financial data to track and achieve budget targets.
- Assessed instructional effectiveness, analysing data to determine impact of training on company KPIs.
- Answered phones and responded to enquires relating to training.
- Managed department efficiencies by creating and maintaining accurate records on database.
Training Coordinator - EMEA
Research In Motion
Slough, Berkshire
04.2008 - 10.2011
Training and Development Coordinator
Ricoh UK Ltd
Feltham, Middlesex
01.2008 - 04.2008
Cabin Crew
British Midland International
London Heathrow, London
03.2007 - 12.2007
- Administered first aid on passengers experiencing medical emergencies.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
- Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
- Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
Training Coordinator
British International Freight Association
Feltham, Middlesex
08.2005 - 03.2007
- Promoted training sessions online and in social media to gain more leads.
- Evaluated costs of training programs and stayed within required budget.
- Optimised quality of training content by incorporating input from subject matter experts.
- Designed evaluation surveys to measure training budget impact.
Education
Bachelor of Technology - International Multimodal Freight Procedures
British International Freight Association (BIFA)
Feltham, Middlesex 2006 - 2007
NVQ Level 2 - Business & Administration
Thomson Holidays - YTS Scheme
Camden, London 1997 - 1998
Bachelor of Technology - GNVQ Health & Social Care
St Paul's Catholic College
1996 - 1997
GCSEs - 10 x GCSEs
St Paul's Catholic School
Sunbury-on-Thames, Surrey 1992 - 1996
NVQ Level 2 - Understanding Excellence in Customer Service
NCFE
04.2001 - 04.2021
NCFE Level - Principles of Team Leading
LEAR
Skills
- MS Office
- People management
- Cvent knowledge
- Planning and logistics
- Event planning
- LMS administration
- Training budget management
- Maintenance planning
- Salesforce knowledge
- Resource planning and allocation
- Relationship building
- Strategic thinker
- Dedicated work ethic
- Exceptional customer service
Languages
English
Fluent
Polish
Fluent
German
Elementary
Certification
Developing Your Emotional Intelligence - Feb 2021
Organizational Learning and Development - Feb 2021
Timeline
Training Operations Manager, EMEA
Riverbed Technology
10.2011 - Current
Training Coordinator - EMEA
Research In Motion
04.2008 - 10.2011
Training and Development Coordinator
Ricoh UK Ltd
01.2008 - 04.2008
Cabin Crew
British Midland International
03.2007 - 12.2007
Training Coordinator
British International Freight Association
08.2005 - 03.2007
NVQ Level 2 - Understanding Excellence in Customer Service
NCFE
04.2001 - 04.2021
Bachelor of Technology - International Multimodal Freight Procedures
British International Freight Association (BIFA)
2006 - 2007
NVQ Level 2 - Business & Administration
Thomson Holidays - YTS Scheme
1997 - 1998
Bachelor of Technology - GNVQ Health & Social Care
St Paul's Catholic College
1996 - 1997
GCSEs - 10 x GCSEs
St Paul's Catholic School
1992 - 1996
NCFE Level - Principles of Team Leading
LEAR
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