Isabella Pogliaghi

Green Employment Pathway Funded by JP Morgan & Housing Association Charitable Trust (HACT)

• Co-designed and delivered a two-year green employment pilot project supporting BCP residents into sustainable employment
• Responsible for devolved operational budget for direct support of

customers and delivery of programme activities up to the value of up to £50k per annum

• Coordinated cross-functional teams to ensure alignment of goals.
• Created detailed reports for tracking project status.
• Conducted stakeholder meetings, improved understanding of project requirements.
• Led community outreach and marketing activity, including leaflets, website content, and engagement at events and conferences
• Built and maintained referral pathways by engaging directly with community organisations and local stakeholders
• Liaised with employers to identify green skills needs, employment opportunities, and relevant training provision
• Conducted one-to-one coaching appointments, supporting participants with career planning, confidence, and progression into green roles
• Supported participants with financial aspects of entering work, including access to funding and practical work-related support
• Identified and sourced appropriate training aligned to local green labour market needs
• Managed project data, monitoring outcomes, and ensuring accurate record-keeping and reporting
• Wrote progress and impact reports demonstrating project success to internal teams and funders
• Collaborated with community organisations to maximise project impact and share learning across the wider business
• Contributed to strategic learning by feeding insights on local green skills gaps and community needs back to funders
• Co-managed day to day delivery and coordination of the project

• Efficiently manage a caseload of 80+ participants using effective diary management to coordinate appointments with events, workshops and training.
• Provide comprehensive employment advice and guidance to individuals, incorporating knowledge of self-employment opportunities and resources
• Track earnings of self employment in order to support individuals timeline of business growth
• Confident in developing and delivering innovative workshops in both 121 and group settings
• Creating tailored action plans to assist clients with job search strategies, CV and cover letter writing, interview skills, and job retention
• Collaborate with local training providers to design and implement training programs aimed at enhancing employability and skills development
• Provide assistance and support in addressing wellbeing and safeguarding concerns, offering guidance and referrals to appropriate resources and services as needed
• Adhere to guidelines set forth by Job Centre Plus and Department for Work and Pensions, while delivering employment advisory services, ensuring compliance with regulations and procedures
• Achieve and surpass monthly targets by using tracking metrics and BI tools to monitor progress efficiently
• Engage with employers to establish partnerships and opportunities for job placements, while staying informed about the local job market

• Representing LV by supporting all customer insurance needs over phone
• This role was predominantly set to take inbound calls, which involved reviewing, evaluating, and updating existing accounts as well as implementing sales of additional products such as breakdown cover, motor legal expenses, and personal accident cover
• Proven track record of providing outstanding customer service that can be backed up by reviews from voice of caller surveys carried out

• Upon relocating from Australia to the UK during Covid, I offered my assistance to neighbors by obtaining prescriptions and essential supplies for those who were shielding. I also took time to enhance my Italian proficiency through online lessons.

• Responsible for overseeing day to day operations of luxury boutique guesthouse
• staff management, financial operations, and maintenance as well as communicating with suppliers and other stakeholders
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Maintained smooth running business operations by delegating priorities to staff abilities.
• Managed online booking platforms closely to maximise client bookings
• Promoted brand loyalty to boost repeat bookings

• Oversaw product and treatment sales: Managed sales of spa products and treatments, ensuring effective inventory management and promoting upselling opportunities
• Coordinated events seamlessly by arranging various spa events such as group bookings or special occasions, ensuring all aspects from scheduling to execution ran smoothly
• Created appealing spa packages: Developed enticing spa packages by combining treatments and amenities to attract customers and boost revenue
• Implemented effective communication and upselling techniques during interactions with clients, resulting in a 30% increase in spa sales within first year
• Negotiated deals with booking platforms: Established advantageous agreements with booking platforms to increase spa visibility and drive bookings
• Handled customer complaints calmly and professionally to maintain hotel reputation.
• Reviewed staff performance by analysing KPI data and conducting appraisals.
• Coached front of house teams in delivering smooth, professional reception services.