Isabella Namanda
Summary
Dynamic Retail Lubricants Category Manager at Vivo Energy Uganda with expertise in data analytics and strategic thinking. Proven track record in driving category growth and enhancing customer satisfaction through effective investment and relationship management. Adept at mentoring teams and optimizing product assortments, contributing to a high-performing retail environment.
Overview
9
9
years of professional experience
Work History
Retail Lubricants Category Manager
Vivo Energy Uganda
01.2022 - Current
- Driving the implementation and execution of Retail Lubricants initiatives on the forecourts and lead delivery of the lubricants category plans.
- Managing the implementation of Lubes activities in the Retail network. Monitoring Lubes performance within retail, data and results analysis.
- Providing coaching / training / motivation of Territory Managers, Retailers and site staff on Lubricants.
- Developing and implementing Operating Unit’s lubes category plan and led in category analysis to identify trends and opportunities for product assortment
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Mentored junior team members in category management best practices, contributing to a high-performing and collaborative work environment.
- Supported sourcing activities by evaluating supplier proposals and product quality
- Coordinated inventory management processes to ensure optimal stock levels
- Conducted market research to gather insights on consumer preferences and competitor strategies
Territory Manager
Vivo Energy Uganda
12.2019 - 12.2021
- Managing relationships with station retailers, achieving sales and profitability goals, maximizing site performance and developing retail business potential.
- Developed strategic sales plans to optimize territory performance and increase market share.
- Cultivated relationships with key clients to enhance customer satisfaction and drive repeat business.
- Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
- Coordinated training sessions for team members on product knowledge and sales techniques.
- Collaborated with cross-functional teams to ensure alignment on marketing initiatives and campaigns.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction. Established successful account relationships by building rapport and maintaining consistent communication.
Customer Service Coordinator
Vivo Energy Uganda
04.2017 - 11.2019
- Coordinated front desk customer service, managing product orders and maintenance logs.
- Addressed inquiries from customers regarding Shell products and fuel cards, served as call center rep, and supported sales team.
- Streamlined customer service operations to boost satisfaction and enhance communication.
- Created training materials for onboarding new team members and improving service standards.
- Established feedback mechanisms to collect customer insights and improve service protocols.
- Managed escalated customer issues, ensuring prompt and effective resolution.
Customer Service Apprentice
Vivo Energy Uganda
04.2016 - 04.2017
- Self-motivated with strong personal responsibility.
- Effectively worked in fast-paced environments.
- Skilled in both independent and team collaboration.
- Proven quick learner, adaptable to new situations.
- Coordinated front desk customer service, managing orders and maintenance logs.
- Addressed customer inquiries for Shell products and fuel cards, served as call center rep and email coordinator.
Education
Bachelor of International Business - International Business
Makerere University Business School
Kampala, Uganda12-2015
Skills
- Data analytics and financial analysis
- Category management and development
- Relationship management
- Demand forecasting
- Strategic Thinking
- Account management
- Team leadership
Timeline
Retail Lubricants Category Manager
Vivo Energy Uganda
01.2022 - Current
Territory Manager
Vivo Energy Uganda
12.2019 - 12.2021
Customer Service Coordinator
Vivo Energy Uganda
04.2017 - 11.2019
Customer Service Apprentice
Vivo Energy Uganda
04.2016 - 04.2017
Bachelor of International Business - International Business
Makerere University Business School
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