Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Isabella Lowe

Summary

Highly skilled professional with a strong background in problem-solving, communication, and leadership. Demonstrates exceptional resourcefulness and remains calm under pressure, ensuring effective inventory management. Committed to leveraging these skills to drive organisational success and achieve career growth.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Hard-working Account Executive with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

4
4
years of professional experience

Work history

Customer Service Account Executive

Warrens part of Culina Group
Rugby, Warwickshire
09.2024 - Current
  • Managed largest customer within six-account portfolio, ensuring high satisfaction levels.
  • Trained all new Account Executives, imparting knowledge and expertise for effective performance.
  • Developed and reviewed weekly and monthly KPIs with clients and internal teams including both inbound and outbound service.
  • Analysed customer requirements alongside team needs to enhance service delivery.
  • Collected and presented data to Senior Management to facilitate informed decision-making.
  • Conducted thorough investigations into customer claims, ensuring resolution.
  • Cultivated strong relationships with internal and external stakeholders to foster collaboration.
  • Collaborated with Senior Management to support new opportunities ensuring they are successful.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Great knowledge of our WMS system

Customer Service Coordinator

Warrens part of Culina Group
Rugby, Warwickshire
07.2023 - 09.2024
  • Coordinating outbound volume to all Tesco and Sainsburys sites.
  • Built relationships with the Primary Managers for both Retailers
  • Collaborated with colleagues for optimal issue resolution times.
  • Handled inquiries for swift resolution, enhancing overall client experience.
  • Worked effectively under pressure, maintaining high standards of service.
  • Kept records up-to-date for easy access and efficient service delivery to support my manager with service and KPI data
  • Used conflict resolution techniques to handle challenging situations calmly.
  • Working closely with the Transport team to ensure any issues faced are handled swiftly and are communicated effectively.
  • Working closely with the Planning team to advise of any issues i have observed.
  • Working closely with the Warehouse team to be aware of any delays or issues faces
  • Streamlined communication channels, ensuring seamless service delivery.
  • Experience at a high level with vehicle tracking, usage of the Transporeon system and creating eta reports for Retailers.
  • Confident in speaking with delivery depots to advise of issues and ensure the affected orders will be delivered.

Buddy Trainer

Nandos
Rugby, Warwickshire
05.2021 - 07.2023
  • Ensured workplace safety with thorough training on proper equipment use.
  • Developed comprehensive training materials for improved understanding of job roles.
  • Streamlined onboarding process for quicker integration of new hires.
  • Collaborated with HR for seamless coordination of staff development programmes.
  • Encouraged open communication through collaborative learning activities.
  • Conducted one-on-one coaching sessions for better performance evaluation.
  • Provided ongoing support post-training to ensure application of learnt skills.
  • Worked closely with management to identify gaps in employee skill sets.
  • Boosted employee confidence, thanks to personalised feedback during training sessions.
  • Assigned training exercises and skill assessments to newly hired employees.
  • Coordinated cross-functional training initiatives to promote holistic learning approach.

Education

SVQ Level 2 - Business

Rugby College
Rugby, Warwickshire
/2018 - /2019

A-Levels - Accounting, Business Studies and Maths

Ashlawn School Sixth Form
Rugby, Warwickshire
/2017 - /2018

Skills

  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Resourcefulness
  • Inventory management
  • Leadership

Affiliations

  • Weight Lifting
  • Visiting other countries
  • Gaming and puzzles

Timeline

Customer Service Account Executive

Warrens part of Culina Group
09.2024 - Current

Customer Service Coordinator

Warrens part of Culina Group
07.2023 - 09.2024

Buddy Trainer

Nandos
05.2021 - 07.2023

SVQ Level 2 - Business

Rugby College
/2018 - /2019

A-Levels - Accounting, Business Studies and Maths

Ashlawn School Sixth Form
/2017 - /2018
Isabella Lowe