Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
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Isabella Lopez

Purley,UK

Summary

Experienced Head of School Office with a background in corporate reception management, adept at overseeing administrative operations in both educational and corporate settings. Skilled in team leadership, front-of-house management, and delivering exceptional service to staff, students, and visitors. Proficient in coordinating schedules, training staff, and ensuring efficient workflows in dynamic environments. Strong organisational abilities, with expertise in administrative processes, compliance, and problem-solving. Currently seeking a weekend role to apply my customer service expertise and transferable skills.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work history

Head of School Office

Trinity School
Croydon
05.2024 - Current
  • Line-manage a team of two Receptionists, an Attendance Officer, and six Administrative Assistants.
  • Conduct regular one-to-one and team briefings.
  • Oversee absence and performance management, professional development, workload distribution, and recruitment.
  • Act as budget holder for the School Office, monitoring expenditure and submitting budget forecasts.
  • Oversee large-scale printing, staff badges, student/staff photos, and key school events.
  • Review and manage relationships with key suppliers (e.g., photography, franking, post collection).
  • Oversee a professional and welcoming front-of-house service, ensuring compliance with DBS and safeguarding protocols.
  • Manage core School Office responsibilities, including attendance, registration, correspondence, and student files.
  • Allocate incoming administrative support requests while monitoring team capacity and service standards.
  • Coordinate high-volume, time-sensitive proofreading and brief team members on standards.

Deputy Reception Manager

Portico
London, City of London
01.2024 - 05.2024
  • Supervising and directing a team of 10 reception staff, encompassing scheduling, training, and performance optimisation.
  • Coordinating the meticulous booking and allocation of meeting rooms, maintaining meticulous records to facilitate seamless scheduling.
  • Spearheading interdepartmental collaboration to harmonise meeting logistics and fulfil bespoke requirements.
  • Expertly navigating conflicts and resolving challenges associated with meeting room bookings and security pass management.
  • Conducting routine audits and evaluations to fortify operational efficiency and bolster security protocols.
  • Implementing targeted initiatives to streamline procedures and fortify security measures, perpetually elevating standards.
  • Providing comprehensive support and guidance to reception staff, particularly during periods of heightened demand or complexity.
  • Crafting and disseminating insightful monthly reports to the client, distilling key performance metrics and actionable insights.
  • Executing the seamless hosting of events and fostering collaborative partnerships with hospitality and workplace teams to ensure flawless execution and guest satisfaction.

Guest Services Manager

7 Media London Limited
London, Lambeth
04.2023 - 12.2023
  • Oversee and manage guest relations for TV broadcasting events and productions.
  • Coordinate guest appearances and ensure their comfort and satisfaction during their time on set or at events.
  • Develop and maintain relationships with VIP guests and industry professionals.
  • Handle guest inquiries, requests, and concerns promptly and effectively.
  • Collaborate with production teams to ensure seamless integration of guests into programming.
  • Manage guest accommodations, transportation, and hospitality arrangements.
  • Provide guidance and support to guest services staff to ensure exceptional service delivery.
  • Maintain accurate guest databases and records for future reference and analysis.
  • Evaluate guest feedback and implement improvements to enhance the overall guest experience.
  • Troubleshoot technical issues related to guest appearances, such as audio-visual equipment malfunctions, ensuring a smooth and seamless experience for guests and viewers.

Guest Services Manager

Portico
London, City of London
05.2022 - 04.2023
  • Implement technologies like keyless entry or mobile check-in for a seamless guest experience.
  • Create a comprehensive local guidebook with information on dining, entertainment, and services.
  • Implement a comprehensive security protocol, including access control and surveillance.
  • Recruit, onboard, and conduct in-depth training for guest services team members.
  • Successfully assisted as a liaison with the Landlord’s management team, fostering effective communication and collaboration.
  • Enhanced client satisfaction by proactively responding to inquiries and concerns, ensuring a high level of service delivery and conducting follow-ups to guarantee client satisfaction.
  • Responded to service requests from Corporate Properties, demonstrating a customer-centric approach and prompt issue resolution.
  • Managed a team of 10 individuals, overseeing responsibilities ranging from switchboard operations to security pass accesses.
  • Managed the daily operations of the switchboard, handling incoming calls, directing inquiries to the appropriate departments, and ensuring a seamless communication flow within the organisation.

Contract Manager

Julius Rutherfoord
London
07.2020 - 05.2022
  • Manage a team of staff, including recruitment, training, and scheduling.
  • Oversee daily operations to maintain a high standard of professionalism and hygiene.
  • Conduct regular inspections to ensure all areas, including offices, classrooms, and common spaces, are in excellent condition.
  • Provide ongoing training to staff on techniques, safety, and security protocols.
  • Ensured the annual fire risk assessment was consistently up to date and reviewed regularly, emphasising a proactive approach to safety protocols.
  • Logged maintenance issues on Prism, ensuring a systematic approach to facilities management.
  • Provided training to staff and new joiners, showcasing a commitment to employee development.

Education

Travel and Tourism Management

Thames Valley University
London
09.2009 - 06.2012

Skills

  • Innovation
  • Adaptability
  • Strategic
  • Visionary
  • Efficient
  • Problem-Solver
  • Optimism
  • Computer Skills
  • Techy
  • Resourceful

Accomplishments

  • Successfully streamlined administrative processes: Implemented more efficient workflows within the School Office, improving response times, enhancing organisation, and ensuring seamless communication between departments.
  • Led and developed a high-performing team: Effectively managed and trained a team of administrative staff, improving efficiency, morale, and service quality in a fast-paced school environment.
  • Enhanced front desk operations: Implemented a new visitor management system that improved check-in efficiency and enhanced security, ensuring a seamless experience for clients and employees.
  • Developed and led a high-performing reception team: Trained and mentored reception staff, improving customer service standards and streamlining scheduling, resulting in a more professional and welcoming front-of-house environment.
  • Mastered 400+ tour details and trained staff successfully: Developed expert knowledge of all tours and delivered effective training, enhancing team efficiency and customer satisfaction.

Languages

English
Native
Spanish
Fluent

Affiliations

  • Travelling
  • Bird Watching
  • Hiking
  • Cooking

Timeline

Head of School Office

Trinity School
05.2024 - Current

Deputy Reception Manager

Portico
01.2024 - 05.2024

Guest Services Manager

7 Media London Limited
04.2023 - 12.2023

Guest Services Manager

Portico
05.2022 - 04.2023

Contract Manager

Julius Rutherfoord
07.2020 - 05.2022

Travel and Tourism Management

Thames Valley University
09.2009 - 06.2012

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Isabella Lopez