Summary
Results-driven professional with 4 years of experience. Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, effectively prioritising activities, translating business requirements into solutions and achieving defined objectives.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work history
Director of Sales and Operations
NEU Projects
Manchester
05.2023 - Current
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Sourced, negotiated and closed clients contributing to a total increase of £2.5 Million.
- Established and maintained positive, profitable client relationships through superb communication.
- Analysed industry and competitor trends to enhance sales strategy.
- Created and managed client contracts, negotiating positive, profitable terms to aid target revenue attainment.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Qualified prospects to determine future sales possibilities and improve conversion efforts.
Digital Operations Specialist
CloudKitchens
Manchester
11.2021 - 04.2023
- Developed strategic partnerships with external organisations, contributing to 60% increase in onboarding SLA's
- Led operations planning and execution for sales projects and activities, refining product offerings and aiding sales enablement.
- Mitigated operational risk, developing risk management plans to identify potential factors and implement preventative strategies.
- Identified and implemented operational improvement opportunities, by cutting the lower 20% of customers that resulted in 30% revenue growth.
- Suggested and oversaw thetransition from in-house to out-sourced sales and onboarding operations, resulting in £200k yearly cost savings.
Account Executive
Cloud Kitchens
Manchester
04.2021 - 11.2021
- Defined and pioneered the entire sales process from lead generation to customer success as the first hire within the UK market.
- Hit 150% target MoM.
- Generated a client base that contributed to 30% of overall revenue.
- Hired, trained and scaled an inside sales team.
- Collaborated with theglobal operations team to fine-tune the sales process and implemented a dedicated Sales Enablement Specialist.
- Extracted and assessed data to explore current trends.
- Collated and evaluated data to explore and gain insight of consumer behaviour.
Process Improvement Manager
Away Day Care
Manchester
05.2020 - 04.2021
- Developed robust relationships with key stakeholders to deliver high-impact solutions.
- Analysed complex datasets, offering clear examples and insights when leveraging data to propose changes.
- Improved data access for stakeholders by designing and building data models.
- Unearthed robust and actionable insights through quantitative and qualitative methods.
EA to CEO
Make Events
Wilmslow, Cheshire East
04.2019 - 04.2020
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Devised key initiatives that drove substantial business growth.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Delivered comprehensive support to CEO through itinerary planning, conflict deescalation and managing correspondence.
- Scheduled all in-person and virtual meetings using Calendly, regularly updating calendar to eliminate discrepancies.
- Liaised effectively with internal departments and external organisations on behalf of CEO.
Education
Bachelor of Arts - Business Economics
09.2018 - 06.2021
Skills
- Strategic thinking
- Process improvement
- Creative and innovative
- Sales training
- Relationship management
Timeline
Director of Sales and Operations - NEU Projects
05.2023 - Current
Digital Operations Specialist - CloudKitchens
11.2021 - 04.2023
Account Executive - Cloud Kitchens
04.2021 - 11.2021
Process Improvement Manager - Away Day Care
05.2020 - 04.2021
EA to CEO - Make Events
04.2019 - 04.2020
University of Liverpool - Bachelor of Arts, Business Economics
09.2018 - 06.2021
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