Isabella Hill
Blackpool
Summary
I am a hardworking, enthusiastic and punctual worker and I thoroughly enjoy learning new things that may develop me as a person and as a reliable employee. I enjoy working in a team and I am also capable of working independently. Furthermore, I'm 100% open to constructive criticism because it is really important to me that I recognise any improvements I can make to my work. I enjoy meeting the needs of customers through my hard work. The customer service skills I have acquired are of a high standard because of my desire to go above and beyond in every customer interaction.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Retail Assistant
Deichmann
08.2022 - 08.2025
- Maintaining the shop floor
- Cleaning shop floor
- Opening shop floor
- Closing shop floor
- Greeting customers with respect and approachability
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Supported team members for improved operational efficiency.
- Serving customers at the till
- Maintaining and designing displays
- Quick decision making
- Approachability and providing above and beyond customer service
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Stock management; thorough work carried out during stocktake
- Handled cash efficiently and shadowed till management and counts
- Efficient time management ensuring customers are served to the best of my ability whilst minding the needs of others
- I have handled the training of multiple retail assistants with many shadowing my work because of the trust built between myself and management to ensure new hires are trained and prepared for the job
Tour guide
Hodgson Academy
09.2021 - 10.2022
- Maintained punctuality at all times, respecting the time constraints of tourists.
- Received positive feedback from customers due to exceptional service delivery.
- Demonstrated excellent communication skills to engage diverse audiences.
- Fostered positive atmosphere with friendly and professional demeanour.
Journalist
Springpod
10.2021 - 10.2021
- Completing work before deadlines
- Revising new skills and adapting ones already acquired
- Independent work
- Online
Education
GCSE - Geography, German, Physics, Chemistry, Biology, English Language, English Literature, Maths, Religious Studies
Hodgson Academy
09.2019 - 06.2022
A level - English Literature, Geography, Sociology
Blackpool Sixth Form
09.2022 - 07.2024
Bachelor of Science - Geography
Keele University
Keele, Staffordshire 09.2024 -
Skills
- IT skills; I can use Word, Excel, Publisher and Powerpoint
- Teamwork; I have an exceptional mindset when working in a team as a result of my role as a sergeant in the Air Training Corps and as a sales assistant at Deichmann where in both roles I have learnt to adapt as a leader and as one who follows a leader therefore giving me the best experience at meeting the needs of a team
- Punctuality; I have never been late to work, punctuality is something that I pride myself with as it means I am ready to start my shift positively therefore affecting the store positively
- Organisation; Sometimes tasks need to be prioritised especially at busy periods and I always make sure I have enough time to complete tasks rather than leaving it for my colleagues
- Till experience
- Money handling
- Opening and closing shop
- Responsibility; I thrive on taking pride in my responsibilities as a part of a team and in the Air Training Corps I am responsible for 30 cadets who I lead and train effectively
- Customer service; As a sales assistant, I serve the customers needs and this is something I have really enjoyed doing as I try to radiate positivity and approachability For example, a customer wanted a certain size not on the shelf and I went out of my way to let my team know I had to leave the shop floor and find the shoe size I found it and ensured the customer was happy and offered further service which caused them to fill out a positive feedback review regarding my customer service This is just one of many times this has happened to me
- Able to work in a fast paced customer service environment
- Tidying the shop floor
- Managing stock
- Managing stock levels
- Working with new people
References
Laura, Garside, Biology Teacher, l.garside@hodgson.lancs.sch.uk, 01253 882815, Moorland Road, Poulton le Fylde, FY6 7EU
Hobbies & Interests
Air Cadets - leadership activities and flight simulator, Furniture construction/DIY work, Debating, Story writing, Cooking, Reading
Additional information
Got to interview stage for Boots.
Timeline
Bachelor of Science - Geography
Keele University
09.2024 -
A level - English Literature, Geography, Sociology
Blackpool Sixth Form
09.2022 - 07.2024
Retail Assistant
Deichmann
08.2022 - 08.2025
Journalist
Springpod
10.2021 - 10.2021
Tour guide
Hodgson Academy
09.2021 - 10.2022
GCSE - Geography, German, Physics, Chemistry, Biology, English Language, English Literature, Maths, Religious Studies
Hodgson Academy
09.2019 - 06.2022