ISABELLA GIDDINGS

Nursery, Fitted Kitchens, Large Electrical, Furnishing & Fabrics, Lighting & Wall

• Delivered exceptional customer service by engaging with shoppers, addressing inquiries, and resolving concerns promptly and professionally.
• Proactively handle scheduled appointments with customers, taking the time to understand their specific requirements and preferences, providing personalised assistance and product recommendations.
• Dealing with the after-sales process of high value items and coordinating product repairs with manufacturers.
• Organised stock room layout to facilitate easy access and improve productivity.

• Utilised Tableau reports to analyse and create action plans to reduce shrinkage & Dormant Lines.
• Successfully redesigned and implemented business operation changes around ‘Track the Gap’ and 'Deliver From Store', to improve our completion success rate. This was done by building training guides, and coaching partners to increase their confidence around their day-to-day activities.
• Conducted performance evaluations regularly, providing constructive feedback for continuous improvement.
• Collaborated with Retail Innovation and Change Support team to streamline processes around rapid fulfilment by assessing pain points which were causing delays and cancellations.

• Manage daily delivery monitoring tasks, budgets, and project completion schedules and on-site measurement visits for quotations.
• Designed and implemented bespoke kitchen layouts for optimised functionality.
• Created 3D renderings of kitchen designs using CAD software, improving client visualisation.
• Played a key role in showroom display arrangement, showcasing latest designs effectively.

• Proactively achieved sales targets independently and within a team, by approaching customers and suggesting products, demonstrating a goal-oriented approach.
• Consistently provided exceptional customer service by helping with questions and providing knowledge of the products and services we sell.
• Proficiently managed point-of-sale processes, ensuring precise transactions and maintaining professionalism.

• Coordinated staff by supporting daily tasks and monitoring activity progress.
• Resolved employee concerns while maintaining clear handovers throughout shifts.
• Optimised workflow by guiding work priorities during opening-to-closing operations.
• Managed deliveries by replenishing stock and arranging products accurately on shelves.
• Supported team targets by providing guidance, motivation, and hands-on help.
• Maintained smooth store service from opening to closing with consistent support.

• Design visually appealing, user-friendly website experiences across media platforms using Figma & Shopify
• Lead campaign content creation by combining design storytelling with technical skills.
• Coordinate administrative workflows by managing documentation, data entry, and scheduling consistently.
• Assisted in email marketing campaigns for increased customer engagement and retention rate.

• Delivered exceptional service to visitors, consistently ensuring customer satisfaction with all purchases.
• Proficiently managed point-of-sale processes, utilising cash registers and POS systems to ensure accurate and seamless transactions.
• Provided support to colleagues from various teams across the company, with a particular focus on assisting the retail teams who dealt with the sales of food, photography, and souvenirs.

• Received deliveries and efficiently replenished and managed products to ensure the shop was adequately stocked and prepared for daily operations.
• Assisted in managing the customer collection point, fulfilling online orders.
• Organised the shop layout in preparation for Christmas, this included store rearrangement and visual merchandising of the new seasonal products.