Isabella Fernandez
Summary
Disciplined and highly organised with elite London ballet training and a Psychology degree from a leading UK university. Calm under pressure, a quick learner and a strong focus on high-performance. Three years’ of international experience in premium hospitality, wellness and functional performance, demonstrating commitment and long hours. Trusted in delivering high-touch experiences for high-net-worth international clients in boutique surf lodges and designer alpine chalets. Seeking growth within the sport performance and wellness industry.
Overview
5
5
years of professional experience
Work history
Yoga Instructor & Front-of-House Coordinator
LANO
, Hampshire, UK 🇬🇧
08.2025 - Current
- Serve as first point of contact for clients, managing bookings and enquiries with professionalism and warmth.
- Design and deliver consistent sell-out yoga classes of 25 customers across multiple styles, prioritising alignment, progression and client safety.
- Manage client data, registrations and payments via booking systems, CRM and digital platforms.
- Drive natural sales and onboarding of new members to support commercial growth.
- Support stock control, retail operations and studio resource management.
- Maintain exceptional studio standards, including cleanliness, equipment readiness and ambiance.
- Cultivate professional, supportive studio culture to enhance client engagement, retention and satisfaction.
Private Yoga & Pilates Instructor
Freelance
International 🌍
06.2021 - Current
- Deliver tailored 1:1 and small group yoga and pilates sessions for private clients based on individual goals, fitness levels, and lifestyle needs.
- Ensure exceptional client experiences through meticulous scheduling, session planning, and adaptive teaching methods.
- Design bespoke lifestyle and wellness programmes integrating movement, breathwork, heat therapy, and mindfulness practices for optimal physical and mental well-being.
- Established trusted, confidential relationships
Assistant Operations Manager
Parallel Surf & El Encuentro Surf Lodge Retreat
Cabarete , Dominican Republic 🇩🇴
05.2024 - 09.2025
- Joined initially as a senior surf and functional movement & yoga coach, progressed to assistant operations manager.
- Directed daily operations and delivery of premium wellness and surf services to international high-net-worth individuals.
- Provided exceptional client service throughout the customer journey from pre-arrival communication and travel coordination to meticulous on-site care and post-stay follow-up.
- Utilised CRM systems and digital platforms to manage staff scheduling, bookings, and operational efficiency.
- Supported development and execution of brand refinement and marketing strategies alongside digital content and marketing initiatives.
- Administered financial reporting, budgeting, and weekly sales tracking
- Collaborated with cross-functional teams to maintain superior guest satisfaction, and staff communication.
- Assisted with activity planning, dining recommendations and local area guidance for a truly memorable stay.
Luxury Chalet Host
The Chalet Company
Meribel, France 🇫🇷
11.2023 - 04.2024
- Supported the operational running of premium chalets for HNWI families and private groups seeking high-touch, exceptional service.
- Built warm, trusting guest relationships while upholding confidentiality, professionalism and refined communication.
- Coordinated daily logistics including transport, concierge requests, guest schedules, meal service flow and external bookings, ensuring seamless precision.
- Adapted fluidly to changing schedules, last-minute requests and peak-season pressure with composure, organisation and a solutions-focused approach.
- Worked alongside property managers, chefs and external partners to deliver a luxury experience, whilst anticipating needs and resolving issues quickly.
Private household manager & chef
Confidential Private Client
Torquay, Australia 🇦🇺
05.2023 - 11.2023
- Live-in management of a private coastal residence for a professional surfer’s family based at Bells Beach, Great Ocean Road.
- Delivered a discreet, high-standard household service encompassing daily operations, property upkeep, and family support.
- Planned and prepared nutritious, high-quality meals across a range of cuisines, accommodating family preferences while working to defined budgets.
- Coordinated children’s schedules, including school runs, surfing sessions, and recreational activities, ensuring safety, reliability, and consistency.
- Maintained exceptional presentation standards through daily cleaning, gardening, and light maintenance, proactively identifying and resolving household needs.
- Managed grocery sourcing, household supplies, and inventory with strong cost awareness and efficiency.
- Hosted and supported private dinners and social gatherings for family and guests, delivering a polished and welcoming experience.
Lifeguard, Surf Coach & Guest Experience Host
The Wave
Bristol, UK 🇬🇧
03.2021 - 05.2023
- Qualified Lifeguard and ISA Level 1 Surf Coach within a high-volume, safety-critical surf facility.
- Delivered clear group briefings and hosted up to 40 guests per session independently, maintaining strong operational flow and guest confidence across multiple daily sessions.
- Managed risk, rendered first aid, and responded calmly to incidents, demonstrating sound judgement under pressure.
- Handled challenging behaviour and facility misuse with diplomatic, authoritative communication to uphold safety and brand standards.
- Supported adaptive and inclusive surf sessions, contributing to accessible, high-quality experiences within a collaborative team environment.
Education
Pilates Reformer Level 1 & 2 -
Balanced Body
London 10/2025 - 11/2025
200Hr Yoga Teacher Training -
All Yoga
Indonesia 07/2023 - 08/2023
Bachelor of Science - Psychology
University of Bristol
Bristol, England 09/2020 - 05/2023
A-Levels -
Godalming college
Surrey 09/2018 - 05/2020
Bachelor of Arts - Ballet & Contemporary
Rambert School of Ballet & Contemporary
London 09/2016 - 03/2018
GCSEs -
The Petersfield School
Hampshire 09/2011 - 07/2016
Skills
- Emotional intelligence & needs-based communication
- Autonomous working in remote / high-pressure environments
- Operational efficiency & daily logistics coordination
- High-performance mindset & discipline
- High-touch client service
Certifications & Professional Training
- RNLI Lifeguard Qualification
- Systematic Kinesiology Level 1
- First Aid & Emergency Response
- ISA Level 1 Surf Coach
Timeline
Yoga Instructor & Front-of-House Coordinator
LANO
08.2025 - Current
Assistant Operations Manager
Parallel Surf & El Encuentro Surf Lodge Retreat
05.2024 - 09.2025
Luxury Chalet Host
The Chalet Company
11.2023 - 04.2024
Private household manager & chef
Confidential Private Client
05.2023 - 11.2023
Private Yoga & Pilates Instructor
Freelance
06.2021 - Current
Lifeguard, Surf Coach & Guest Experience Host
The Wave
03.2021 - 05.2023
Pilates Reformer Level 1 & 2 -
Balanced Body
10/2025 - 11/2025
200Hr Yoga Teacher Training -
All Yoga
07/2023 - 08/2023
Bachelor of Science - Psychology
University of Bristol
09/2020 - 05/2023
A-Levels -
Godalming college
09/2018 - 05/2020
Bachelor of Arts - Ballet & Contemporary
Rambert School of Ballet & Contemporary
09/2016 - 03/2018
GCSEs -
The Petersfield School
09/2011 - 07/2016