Summary
Overview
Work history
Education
Skills
Timeline
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Isabella Codling

Ingatestone and Fryerning CP, Brentwood

Summary

Dedicated and customer-focused professional with extensive experience in retail and hospitality settings. Adept at providing exceptional service, building strong relationships with clients, and ensuring smooth operations. Previous roles as a bartender and a member of the Waitrose team have honed my skills in communication, teamwork, and problem-solving. Known for my enthusiasm, reliability, and commitment to delivering high-quality experiences to customers. Seeking to leverage my diverse background and passion for customer service in a dynamic and customer-centric environment.

Overview

3
3
years of professional experience

Work history

Shop assistant

Waitrose & Partners
Billericay , Essex
03.2023 - 12.2024


  • Demonstrated proficiency in operating cash registers with precision, processing cash and card transactions accurately, and ensuring the balanced cash drawer at the end of each shift.
  • Managed inventory effectively by promptly replenishing floor stock and processing deliveries, maximizing product availability for customers and contributing to a seamless shopping experience.
  • Displayed flexibility and dedication by covering extra shifts and maintaining a flexible schedule to support store goals, earning recognition from management for reliability and commitment.
  • Implemented proactive organization strategies to maintain an orderly shop floor, organizing stock and checkout areas between customer interactions, leading to improved efficiency and customer satisfaction.

Waitress assistant

Beauvoir Arms
Billericay , Essex
05.2022 - 09.2022
  • Cultivated a friendly and welcoming atmosphere to promote positive guest experiences.


  • Ensured compliance with health and hygiene regulations by maintaining a spotlessly clean and tidy bar area, contributing to a safe and pleasant environment for customers.
  • Utilized expertise to pour, mix, and serve a wide variety of drinks, consistently meeting or exceeding customer expectations and enhancing satisfaction.
  • Completed thorough bar closing duties, including cleaning, sanitizing, and replenishing stock, to prepare for the next day's operations.

Education

GCSEs -

The Brentwood school
Essex
09/2017 - 08/2022

A-Levels -

The Billericay School
Billericay
09/2022 - 08/2025

Skills

  • Strong work ethic and commitment to professionalism in all endeavors
  • Reliable and punctual, consistently meeting deadlines and exceeding expectations
  • Creative thinker with a passion for artistic expression and innovative problem-solving
  • Fluent in Bulgarian, facilitating communication and understanding in multicultural environments
  • Able to engage in meaningful conversations on a wide range of topics, establishing connections at all levels
  • Exceptional customer relationship management, fostering positive interactions and loyalty
  • Skilled at building rapport and communicating effectively with individuals from diverse backgrounds
  • Proven track record in customer retention through exceptional service and relationship-building
  • Excellent verbal and written communication skills, adept at conveying complex ideas clearly and persuasively
  • Passionate about history, politics, societal conflicts, and current affairs
  • Enthusiastic reader with a deep interest in English literature, maintaining an extensive literary knowledge


Timeline

Shop assistant

Waitrose & Partners
03.2023 - 12.2024

Waitress assistant

Beauvoir Arms
05.2022 - 09.2022

GCSEs -

The Brentwood school
09/2017 - 08/2022

A-Levels -

The Billericay School
09/2022 - 08/2025

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Isabella Codling