Isabella Chibua
United Kingdom
Summary
Accomplished HR and Recruitment professional with expertise in human resource management, employee relations, and contract management. Demonstrates proficiency in recruitment coordination and metrics reporting, ensuring effective talent acquisition processes. Skilled in communication, leave management, and executive support, with a strong command of HR systems including iTrent and ATS platforms such as Harbour, Eploy, and Oracle. Adept at payroll administration, onboarding management, compliance assurance, DBS checks, and HRIS management. Committed to enhancing organisational efficiency through strategic HR and Recruitment initiatives.
Overview
16
16
years of professional experience
Work history
Resourcing and Onboarding Admin- Clinical, Fostering and Estates
Caretech UK
07.2024 - 08.2025
- Being the first point of contact for all queries and routing matters to the relevant team member and effectively as possible to ensure that a high-quality and integrated recruitment service is provided.
- Issuing offer letters, contracts of employment within approved templates, and following up with candidates to ensuring a seamless onboarding experience.
- Handling all post-offer administration, including processing background checks, such as right to work, reference and DBS checks, health questionnaires and vaccination checks to agreed timescales, ensuring full compliance.
- Handling all end to end recruitment activities and assisting hiring managers and higher management in presenting the recruitment metrics as per their regions.
- Preparing weekly onboarding reports to present to the Divisional Head and discussing the same with team members to ensure all timelines are met.
- Processing the online Occupational Health portal in referring candidates and following up on their results.
- Ensuring all new starters are transferred to the payroll system and every offer details (hours worked, salary paid) is captured well and sending their details to the respective payroll team and managers for processing before cut off.
Group HR Administrator (Shared Services)
Salutem Care and Education
04.2024 - 06.2024
- Coordinate and manage recruitment processes from start to finish, ensuring a seamless and efficient experience for both candidates and the organization.
- Drafting offer letters, contracts, and other recruitment-related documents with precision and attention to detail.
- Ensuring the recruitment inbox is efficiently maintained, responding to queries promptly or allocating them to the appropriate channels.
- Processing background checks on all candidates, chasing police clearance certificates and ensuring they are compliant before they start.
- Chasing references as per the candidate’s employment history ensuring all unsatisfactory references are brought to the attention of the managers for immediate action, if needed.
- Act as the first point of contact for all queries coming into the HR inbox ensuring all enquiries are responded too in line with agreed SLAs and everyone is kept in informed at all times of the process.
- Provide advice on policies and procedures to employees and managers.
- Administer all HR-related documentation in a timely manner.
- Providing employment references to external companies for previous employees.
- Information management of the HRIS ensuring electronic records are accurately maintained and updated in accordance with GDPR legislation including personal details, absence management and employment records.
- Processing contractual changes, transactional employee payroll changes on the payroll system, Itrent.
- Handling the HR inbox and responding to the internal and external requests that are received.
- Maintain HR spreadsheets with daily updates.
- Managed onboarding process for new hires ensuring a smooth transition.
Recruitment Onboarding Coordinator (Shared Services)
Salutem Care and Education
11.2022 - 03.2024
- Being the first point of contact for all queries and routing matters to the relevant team member and effectively as possible to ensure that a high-quality and integrated HR service is provided.
- Preparing appointments offer letters, contracts of employment within approved templates, ensuring that documentation is completed to an accurate and high standard.
- Providing administrative support for the learning delivery plan including training coordination; joining instructions; satisfaction survey and reporting.
- Handling all post-offer administration, including processing background checks, such as right to work, reference and DBS checks, health questionnaires and vaccination checks to agreed timescales, ensuring full compliance.
- Actively coordinating all end to end recruitment activities and assisting hiring managers in adhering to the recruitment procedures and managing candidates' correspondence.
- Communicating with the Divisional/Regional Teams, recruitment and HR teams on a daily basis, working effectively and reliably as part of the wider team.
- Building relationships with key stakeholders (Hiring managers, Regional Directors, Divisional administrators) throughout the organization, to ensure a seamless, consistent service and to keep up to date with changes to policies, procedures and legislation.
- Effectively monitoring the HR team's shared email inbox.
- Providing administrative support to the Group Head of Recruitment.
Video Captioner/Subtitler
Freelancer
01.2020 - 06.2021
- Preparing and presenting closed captions in English of audio/video content for audience with hearing disorders.
- Conducted extensive research on specific terminologies used in programmes, ensuring correct usage in captions.
- Proofreading, reviewing and editing already captioned videos for accuracy purposes.
- Researching for lyrics for all music playing on the assigned videos and describe any background noises as per the company’s guidelines.
- Operate the company’s online computerized captioning system specifically for the projects assigned.
- Collaborated with production team to synchronise subtitles with video content.
- Managed multiple assignments under tight deadlines, demonstrating strong organisational skills.
Human Resources Administrator (Cross training)
The Address Boulevard Dubai Hotel
01.2016 - 09.2017
- Handling all employee enquiries related to salary, leaves, attendance, transfer and maintaining employee database both in soft form and files management.
- Prepare handbooks such as employee handbooks as well as training handbooks.
- Maintaining databases on employee files to ensure efficiency and compliance with Emaar HR standards.
- Assist in the administration of Employee exit procedures to ensure leavers receive their final dues as per the Country labor law.
- Assisting the HR Management with administration-based tasks such as distribution of medical insurance cards, ID cards, data gathering, data validation, data entry, scanning, printing, expense submission etc.
- Audits and arranges signatures on employee related letters (Salary Certificates, NOCs, Salary transfer letters, Reference letters, letters to government entities and general office letters and memo etc.)
- Co-ordinate with department heads and candidates for smooth on-boarding and ensure required approvals and documents are in place before new joiners are on-boarded.
- Prepare new employee files, offer letters & contracts for all new recruits and obtaining all on-boarding documents and information.
- Co-ordinate with the travel desk to arrange mobilization of flights and accommodation with the accommodation team.
- Co-ordinate with the PRO officer and ensuring all documentation is for visa processing is correct and accurate.
- Maintain a tracker for new joiners to ensure required documents and necessary information is collected within the defined timelines.
- Coordinating hiring communication for candidates ensuring employees receive their contracts and offer letters and ensuring they are aware of requirements for visa processing process.
- Key Achievement: I was left with a task of onboarding around 50 new associates whilst my trainer was on annual leave and I managed to do it without any delay in submission of documents to the relevant authorities (Immigration, Nurse stations for medical tests scheduling, UAE ID processes). Because of my timeliness, no fine was levied on any of them.
HK Department Coordinator
Address Downtown Hotel
02.2013 - 12.2015
Customer Service Agent
Royal Court Hotel and Casino
11.2010 - 06.2012
Aircraft Technical Records Assistant
CMC Aviation
01.2010 - 04.2010
Education
International Diploma - Human Resources Management
Cambridge International College
New Jersey 07.2021 - 09.2022
Training Certificate - Human Resources Management
Emaar Learning & Development
06.2016 - 01.2017
CIPD 3
HRC Online
01.2025 -
Skills
- Human Resource Management
- Employee Relations
- Contract Management
- Recruitment coordination
- Recruitment metrics reporting
- Communication skills
- Leave Management
- HR (iTrent)
- Knowledge of ATS (Harbour, Eploy, Oracle) Systems
- Executive Support
- Payroll administration
- Onboarding management
- Compliance assurance
- DBS Checks
- HRIS management
Timeline
CIPD 3
HRC Online
01.2025 -
Resourcing and Onboarding Admin- Clinical, Fostering and Estates
Caretech UK
07.2024 - 08.2025
Group HR Administrator (Shared Services)
Salutem Care and Education
04.2024 - 06.2024
Recruitment Onboarding Coordinator (Shared Services)
Salutem Care and Education
11.2022 - 03.2024
International Diploma - Human Resources Management
Cambridge International College
07.2021 - 09.2022
Video Captioner/Subtitler
Freelancer
01.2020 - 06.2021
Training Certificate - Human Resources Management
Emaar Learning & Development
06.2016 - 01.2017
Human Resources Administrator (Cross training)
The Address Boulevard Dubai Hotel
01.2016 - 09.2017
HK Department Coordinator
Address Downtown Hotel
02.2013 - 12.2015
Customer Service Agent
Royal Court Hotel and Casino
11.2010 - 06.2012
Aircraft Technical Records Assistant
CMC Aviation
01.2010 - 04.2010
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