Isabella Brooks

During my time working in the salon I have taken on many tasks and 'job roles' that have been very beneficial to me as an employee as I have now got a wide range of skills to offer, as follows;

• Conduct comprehensive client consultations to tailor services to individual needs.
• Participated actively in product knowledge sessions; boosted up-selling success rate.
• Assisted with front desk operations when required; enhanced overall salon efficiency.
• Performed routine stock checks, ensuring sufficient supplies at all times.
• Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
• Ensured booking system efficiency for improved customer experience.
• Managed appointments and schedules to smooth workflow.
• Promoted and sold additional services and products, increasing salon revenue.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Promoted from junior stylist to senior stylist due to exemplary performance and then furthered education to specialise in a certain field.
• Responded effectively to client complaints, retaining their trust.